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Zoro has a rating of 2.0 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoro most frequently mention customer service, business days, and tracking number problems. Zoro ranks 456th among Home Appliances sites.
This company does not typically respond to reviews
I was looking for some bathroom tile that only Home Depot had but it was very expensive. Zoro had it for 1/3 less and free shipping. My contractor took forever to complete the remodeling and the window had passed by a month and a half to return some of the tile. I called Zoro and the customer representative said she would credit my account for the one box I wanted to return, and I didn't even have to return the box. I will definitely shop here again.
Nothing should take 7 days to arrive. If you need something in the very distant future, this is a good place to get it. Btw, the website sucks. Take note from how mcmaster carr.
Ordered a ladder and was told it would be delivered on 7/28. It never showed. The wait for customer service is the worse ever. I would never order from them.
Do not waste your time with this company! Not one rating to base this on but many! USELESS! Will expand for any other poor souls that waste their time here!
If only i had read the reviews before purchasing from this company. The item did arrive however it was too large so returned it for a refund. THATS WHERE YOUR PROBLEMS WILL START. Had to ask twice for a returns number (you cant just return the item, They need to ok it first) after waiting some time and no returns number arrived i took it upon myself to send the parcel back. I never heard a thing back from them SO i emailed them again to which they emailed back saying can you prove you sent it back (can you imagine all companies acted this way with returns). I sent them the Parcel Force signed for picture with the guy stood next to the parcel, not enough for this company, next i received an email asking what address i sent it to. Its clear they are dodging the refund and i will now need to take them to the small claims to get my money back. This only costs £17 in Scotland but what a faff. AVOID LIKE THE PLAGUE...
Made a purchase on a fan motor on 6/24/22, still no package or tracking or response from customer service. It is now 7/19/22. Pathetic, will not order from again.
Tip for consumers:
If you Want your product quickly or at all, look somewhere else.
I have always ordered from Zoro and understand they have stock product and also third party so they may take longer. I really like the company and friendly staff when you call.
I am restoring the 1909 transmission. I miss measured the gasket material I need. Even though it was my fault they refunded my money and replace the order. It doesn't get any better than that.
I have placed 2 orders months apart and both were cancelled and never delivered. Not sure what this outfit actually is but it is very undependable. Never again.
Tip for consumers:
Avoid
They wasted two months of my time stringing me along that I would receive the product, and I just found out the latest shipment was canceled. I better get my refund fast!
Their hassle free return is a BS, nowhere in the website, invoice or confirmation email says 30 days return is required, however the all 3 have in Bold capital letters HASSLE FREE RETURNS. For a $200 dollar outlet you would expect a better costumer service!
Your ad with the spastic jazz-rock mess music makes me want to cancel my Hulu subscription. I would NEVER patronize your business based on the aggressively idiotic ad alone.
Order several items and payed through PayPal. Some how the order got dropped. Zoro blamed PayPal, PayPal blamed Zoro. Zoro said they did not get order from PayPal even tho I ORDER THROUGH ZORO and just paid with PayPal. If I reorder I will not get discount that was on the first order
Said they would ship within 3 business days, 6 business days later, they said they have not shipped and i may it may not get a refund. Horrible customer service
The makers of Listerine discontinued the fresh citrus ultraclean mouthwash that I've come to enjoy daily because it tastes delicious and doesn't stain my mouth blue! I searched everywhere for new old stock and found ridiculous offerings for $60+ a bottle from online gougers. On Zoro I found a bulk case of 6 bottles for around $10 per bottle. I ordered two cases and anxiously waited thinking maybe the order would be canceled or something due to no stock available. Well, much to my delight the product shipped and I got tracking info. It arrived to my home with two cases packed in a larger single box and nicely cushioned with filler. Great packing and no damage! I couldn't be happier. The product expiration date was right on same month as I ordered it, but I expected this because the manufacturer discontinued it a while ago. It's mouthwash anyway, perfectly clear, not cloudy and will be fine for me to use until I run out forever. Perhaps my experience with Zoro was particularly good, I don't know. But after seeing so many bad reviews I feel obligated to share my good experience.
Tip for consumers:
I was skeptical after seeing negative reviews, but in the end my order did ship quickly, for free, with tracking and I received the product in great shape.
Products used:
Listerine Ultraclean mouthwash fresh citrus
Avoid at all cost. Terrable UK base company a total inbarsment to are country's buissess. Sold a damaged pump took 42! Calls and emails to send back and 2 month later still no refund.
This company has no clue. They sell items and claim they are in stock and then blame 3rd party vendors when they do not ship. Every excuse imaginable and they change the excuses all the time (Covid, Shipping issue, damaged containers at the ports, etc). DO NOT WASTE YOUR TIME!
THIS IS ACTUALLY HORRIBLE
YOU TOOK ME TO REDDIT, TOOK ME TO RUMBLE, AND F—KING ONLY FANS?
WHAT THE ACTUAL HECK. THATS NASTY. YOUR FREAKING HORRIBLE AND I HATE IT. JUST GO. BEACAUSE OF ZORO I KNOW HOW SIXTEEN VIRUSES IN MY PHINE. THANKS A LOT. DELETE THE FRICKING HORRIBLE WEBSITE FROM EXISTENCE. PLEASE!
I wish I had found these reviews before I ordered. I purchased a greenworks battery, listed as "new". I thought I'd throw some support to a competitor to amazon as well as save a few bucks in the process.
Received an open-box battery. Uhhh? Contacted them, they apologized and sent out a new one. Received the second battery. Same deal. Scratching my head, why are they sending out used batteries?
Contacted them again, they apologized, send out another replacement. USED! AGAIN! WTF?!?!?
Are these guys for real? Ok, now I've had it with them. They offer a refund, 7-10 business days to process. Business day #11 hits, no refund. I contact them again. "Sorry blah blah blah, expect your refund in 7-10 business days".
Hahah, nope. Filed a paypal dispute. How does a company like this continue to stay in business?
Stay away, you have been warned. Countless hours of my time wasted all to save $30 and help another company out. Lesson learned, only buy from amazon. So f'ing sad, I really want more options than amazon...
With the C. Card in hand a and all the Itemized equipment numbers reviewed with the sales person we are all set go. Just one detail, I explained that we require a printed Recipe in the box with the orders a fully detailed with all relaven information, item, number, cost, total, type of payment, and the date ordered, date shipped, order number... I was put on hold? Then. Told that they apparently don't have a way to make a receipt? Or put it in the package? So I explained that we absolutely must have a invoice / receipt with the delivered goods. Or we can't proceed, "No - Sale "? W. T. F. is going on? They lose the Sale, and also lost customers me / us and everyone I tell this story. Unacceptable unprofessional and no one should tolerate this hog wash. We get a box with bubble wrap, plastic molded covered items and even noodles, but not a piece of paper with important and relevent information? Don't even try blowing virtue posturing smoke. This has nothing to do with saving this world. I see how you can get over on this angle.
Tip for consumers:
Don't accept this scam, if you let this slide what's next ? Say you have a problem and your s/p and or desk top gos down then what. Your stuck. Plus the paperwork issues for your wright offs. No way
Products used:
With out a legitimate invoice with the sale it could not move forward.
They refuse to send my antifreeze after sending me corrosion guard instead and won't refund or return will never do business again hope Noone else does
After waiting over three days for a part I final called their CS LINE. BLA BLA BLA BLA BLA BLA After finally speaking to a supervisor BLA BLA BLA
She said she would ship it overnight, that was 2 days ago. I will not get it until tomorrow 6 days WTF NEVER USE THEM AGAIN
Ordered product they claimed was in stock. They asked for 14 day lead time and its been 30. Customer service say this is normal business practice
Tip for consumers:
It's a scam
Products used:
tools
Returned rusted hangers 3 weeks later still no refund. Said another 2 weeks. Sent it to paypal let them deal with those scammers.
Excellent products, amazing, and very competitive prices, the item I needed was cheaper here than at Amazon and Walmart and the Customer Service was awesome. Highly recommend Zoro.
Found exactly what I needed. Good price. My package actually arrived sooner than I had expected it. Very satisfied.
Products used:
Attic fan shutter
I ordered a desk from zoro, worst customer service. The order was supposed to arrive on the 6th of April, they tried delivering it on the 9th and the reason they couldn't deliver it was because the trailer didn't fit in the parking lot mind you we are in a professional building with lots of space to park. So I ended up receiving the following Monday only for the delivery guy to tell me he can't deliver it because it's too heavy for him oh and they don't deliver to the second floor (I had already spoken to a rep. Previously and they knew we were on the 2nd floor). I called zoro and there answer was well at least you received it earlier than the ETA delivery and the delivery wasn't there problem) I also called the delivery company, YRC and they basically told us the same thing. If I could put a zero for a rate I definitely would. I don't really post reviews but his was the worst experience never ordering from them again. Only reason why I got me desk is thanks to the maintenance guy in our building because they just wanted to leave it outside and my desk came scratched up from the bottom.
Products used:
Desk
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Shop at Zoro for millions of premium products from trusted brands, including tools, industrial equipment, safety products, and more. Enjoy free shipping on orders over $50, Net 30 terms, tax-exempt purchases for qualifying customers, and hassle-free returns. Find everything you need to support your business, facility, or warehouse, from hand and power tools to PPE, plumbing and electrical supplies, heating and cooling parts, and more. Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
Zoro.com launched in May 2011 with about 20 employees and a much smaller assortment of around 180,000 items. With each new order that came in, everybody on the team pitched in to get shipments out the door and delight our early customers.
In 2014, we officially changed our name from Zoro Tools to Zoro—reflecting our focus on all kinds of business supplies and products. Over the next few years, we continued to expand, growing rapidly and investing in the business with a much bigger team and a greater selection of products. By 2016, we had reached a major milestone—1 million unique products live on our site!
As an eCommerce, digital-first business, we've continually upgraded our site to make searching, ordering, and shipping millions of products as fast and seamless as possible for you and your business.
Our number one goal is to make it easy for every customer to find exactly what they need to develop and maintain a successful business. That’s why we offer millions of products for every job—and we’re adding more all the time.
