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Zoro has a rating of 2.0 stars from 326 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoro most frequently mention customer service, business days, and tracking number problems. Zoro ranks 456th among Home Appliances sites.
This company does not typically respond to reviews
I was looking for some bathroom tile that only Home Depot had but it was very expensive. Zoro had it for 1/3 less and free shipping. My contractor took forever to complete the remodeling and the window had passed by a month and a half to return some of the tile. I called Zoro and the customer representative said she would credit my account for the one box I wanted to return, and I didn't even have to return the box. I will definitely shop here again.
Nothing should take 7 days to arrive. If you need something in the very distant future, this is a good place to get it. Btw, the website sucks. Take note from how mcmaster carr.
Terrible shipping. Ordered my order july 8th -2017 called and spoke to two separate representatives, July 15 and today July 25 and my order won't get shipped until 3-5 days from today. Bull sh*t. Soooooo I won't get my order until August 4th. Literally 4 days shy of a month after I placed th order. LESSON LEARNED, stick to EBAY or AMAZON. THEY GOT THEIR SHIPPING AND HANDLING UNDER CONTOL AND ON TIME!
YOUR CARD WILL BE CHARGED A DIFFERENT PRICE
MUCH HIGHER
THEY DO NOT RESPECT COUPONS THAT THEY SEND YOU THEMSELVES
TERRIBLE CUSTOMER SERVICE DELIVERY TIME UP TO TWO MONTHS
Products used:
tools
I ordered a safe months ago. Delay delay delay. I came close to cancelling it twice.
I was patient. Then, the exact day that I had given up, they send me an email. It has shipped.
I got an email saying it would be delivered Tuesday. I cleared out a path in the garage, and it wasn't much fun, as we are in a fire zone here in California, and the smoke is thick as a brick. Then, I find out that it won't happen on Tuesday. Then, I get a call. They want to deliver it on Wednesday in a 48 foot truck, with a trailer attached. They cannot be serious. I live in a small town, or a country paved road. Then, the shipper called and says that they have no way to deliver it. Are you serious? Has this company every really sold a safe before? Anyway, they tell me that they are going to ship it back. Do you get this? A 500+ pound safe being schlepped around like this? They still have my money. I have no safe. No one has called me. I now have to put the stuff back in the garage, in the smoke. I also was to sign trust docs today, to put in the safe. The trust docs included the safe being mentioned in it. Now, I had to go back, and modify legal docs, and take the safe out, and I do not have a safe to put the legal docs in.
This is a nightmare company!
I ordered a 36 ft aluminum ladder on June 17th for $404.00 out the door and before I ordered it, it was not back ordered and it said it would ship out in one business day and then I emailed Zoro on Sunday June 20th asking if the ladder is going to be shipped out because all of a sudden it's reading back ordered and then I called this morning and the girl said it was back ordered so I canceled my order then went back online and then the same ladder is not back ordered but the price has skyrocketed for the same ladder this is really unacceptable service from your company I've lost all respect for Zorro and I will not be using my business with you and I own a pest control company I was looking for another place besides Amazon to shop I had good success first order from Zoro. You should not treat your customers this way, word of mouth is huge for Business..
This company advertises the wrong product on its website. Phoned 5 times about refund - they say they
Have completed it - no refun
BEWARE -do not use this company
Tip for consumers:
never buy from this company
Products used:
none - wrong product sent
Lowest price I could find, free shipping, worked great and I will try again. The Product was a cooling vest. Works good in Arizona heat.
Promised 48 Hour shipping
5 days later and still no tracking number, Just been told Supplier changed the delivery date
I made the purchase from ZORO not their supplier
Products used:
Rectangle Canopy Accessory 6-Light, Heigh
We buy stuff like toilets, sinks, and faucets from Zoro and they are a very good value with fast shipping.
Products used:
Toto toilet
I ORDERED DROP IN CEILING TILES AND THE METAL FRAME GRID, RECD. SHIPMENT FIRST TIME DESTROYED BY FED EX TRUCKING. REPLACEMENT ORDER SHIPPED BY REDDWAY, SAT IN PHEONIX AZ. ONE WEEK I CALLED AND WAS TOLD WE DO NOT DELIVER TO YOUR AREA! GIVE TO ANOTHER TRUCKING COMPANY, RECD TWO DAYS LATER AGAIN DESTROYED. THANKS ZORO FOR YOUR CUSTOMER SERVICE. I WAS TOLD THEY COULD NOT CONTROL THEIR SHIPPING SERVICE OR THERI PACKERS AT GRAINGER. YOU AND YOUR PEOPLE COST ME OVER $2000. 00 IN LATE FEES BECAUSE YOUR COMPANYCANNOT CONTROL YOUR COMPANY OR YOUR TRUCKING. (YOU AND YOUR MANAGEMENT SUCK) THANKS IN ARIZONA!
These people are a joke!
A bunch of con men just waiting to stick it in your $#*!.
Stay away!
They are no f'ing good!
Get 10% off in your first purchase, I did then I was told that Dewalt didn't take coupons or discount. After ready to pay. Called CS they don't care.
I purchased some shelf brackets from Zoro that are sold 10 to a box, and purchased a quantity of 3, for a total of 30 shelf brackets, and 1 box of screws. The website clearly showed the brackets and screws were in stock, and would be shipped in 2 business days. Zoro does not send you any type of email after you place your order. Zoro will include a packing slip with your order that shows exactly how much they charged you. I received an email from Zoro a week later that showed the screws had been cancelled, and the shelf brackets were on backorder. I received a second email a couple days later letting me know the shelf brackets were still on backorder. The next morning, UPS rang my doorbell and left a box next to the door. I opened the box, and found 3 shelf brackets! I immediately called Zoro and told them I ordered some shelf brackets that are sold 10 to a box, and purchased 3 boxes for a total of 30, and only received 3. Zoro said they had no records of any shelf brackets being shipped, and said my credit card had not been charged. They asked for the tracking number off the box. Zoro refused to ship the rest of the shelf brackets purchased! Zoro said they will send me a return shipping label tomorrow, and have Fedex pick up the box. I received a text message a couple hours later showing Zoro just charged my account for all 30 shelf brackets! I received an email from Zoro the next day with the return shipping label, and instructed me to drop the box off at a Fedex facility, and said they would issue a refund within 7-10 business days once they receive the package. Zoro screwed up the order, then expects me to drive 1 hour round trip to drop the box off at a Fedex facility, after telling me they would have it picked up! I submitted a complaint with the Better Business Bureau, and the Attorney General. I drove to the Fedex shipping store and dropped off the box containing the 3 shelf brackets, and will be billing Zoro for my time, fuel, and mileage! If Zoro doesn't reimburse me, then I'll take them to small claims court where they will also reimburse me for the filing fee! I will NEVER order from Zoro again, and highly recommend you NEVER order from these CROOKS either! Look at their feedback!
Tip for consumers:
Zoro may or may not have the items in stock. Zoro may or may not ship you order in the time frame advertised on their website. Zoro does not send you a email once you place your order, so you actually have absolutely no idea if they even received your order. Zoro will not do what they say they will do!
Products used:
Nothing from Zoro since they would not fulfill the order! I'll be buying s=the shelf brackets from a local hardware store.
Was hesitant due to the poor reviews but I ordered a sink from them due to a discount code. Shipped on time and in good condition. No complaints.
They canceled my order after I sent. But the item is still on the site. This is clearly some kind of scam. Stay far away from this company.
Order of atv hitch was missing cotter pin and packaging seemed like it was a used item haphazardly thrown together and shipped.
Placed an order and 2 weeks later nothing. Emailed 3 times nothing. Called several times put on hold for over 20 mins.
Who ever decided to bombard my mailbox with zoro branded trash deserves a fate worse than death. This company is worse than worthless. Death to zoro
I've been waiting three weeks for a $9 part, finally told them to go fck themselves after I decided to make my own part
Ordered wed. Plus payed for two day air shipping, an won't get it till monday.so much for paying for faster shipping. Dont recommend to any one.
Ordered a 24ft extension ladder got it delivered 2 days later. The ladder didn't have any dings from delivery like many other experienced.
Tried to return 2 orders that were not correct, they tried 3 times to send me the return order they said, she was rude never did work... Im done
I paid for expedited shipping only to have the order not shipped for a week. The communication is awful and the company does not care at all about their customer. DO NOT ORDER FROM THEM.
Misrepresented item as 10 reams of paper, was shipped a box of 3 reams 2 times and refused to ship the rest of the order or offer a partial refund.
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Shop at Zoro for millions of premium products from trusted brands, including tools, industrial equipment, safety products, and more. Enjoy free shipping on orders over $50, Net 30 terms, tax-exempt purchases for qualifying customers, and hassle-free returns. Find everything you need to support your business, facility, or warehouse, from hand and power tools to PPE, plumbing and electrical supplies, heating and cooling parts, and more. Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
Zoro.com launched in May 2011 with about 20 employees and a much smaller assortment of around 180,000 items. With each new order that came in, everybody on the team pitched in to get shipments out the door and delight our early customers.
In 2014, we officially changed our name from Zoro Tools to Zoro—reflecting our focus on all kinds of business supplies and products. Over the next few years, we continued to expand, growing rapidly and investing in the business with a much bigger team and a greater selection of products. By 2016, we had reached a major milestone—1 million unique products live on our site!
As an eCommerce, digital-first business, we've continually upgraded our site to make searching, ordering, and shipping millions of products as fast and seamless as possible for you and your business.
Our number one goal is to make it easy for every customer to find exactly what they need to develop and maintain a successful business. That’s why we offer millions of products for every job—and we’re adding more all the time.
