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On Dec. 19'20 with the help of a Store Rep I finally decided on a pair of Vans for my son. But the cashier charged a much higher price than displayed. I pointed out the error but he refused to honour the displayed price. He said the code number didn't match the box number and it must be in the wrong place. I said customers don't look at code numbers we look at prices, and I had a Sales Rep helping me! I asked for the man's name and to talk to a manager but he refused both. I left very disappointed, worse customer service experience (in Canada).
Let me first start this review off by pointing out that Zumiez may seem like a place that caters to a particular crowd but I assure you they have something for everyone. I've been shopping online with Zumiez for years and have had no issues with any of my orders and I've placed at least 10 orders over the course of 5 years. The shipping is always prompt and they always ship their items in one single package as opposed to individual packages for each item.
One thing I really, really like about Zumiez is the sales they always have. My favourite being the by one get one 50% off or the buy one get one free, they never disappoint! I've gotten Vans for under $60 bucks, I've even gotten really expensive sweaters for free. Every time I receive a package I look forward to the sweet messages that their team leaves on my shipping statement, they're so cute!
I love zumiez.ca and I will continue to purchase from their website. They have a really well run business and as a consumer I can appreciate that they actually care!
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