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Zuvaa has a rating of 1.8 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zuvaa most frequently mention customer service problems. Zuvaa ranks 238th among Magazines sites.
I'm so sad to read all these sad reviews! Zuvaa has always done me well! Great variety, great prices, great chatting with the designers themselves, they accommodate my unique sizing, delivers in a timely manner,... i just wish i was wealthier to afford more pieces! They used to have a great jewelry section and i do miss that. Now i am understanding that this is a two man show and they allows me to have more patience with them because i want to see the creators of zuvaa succeed and i want success for the vendors as well...
I ordered three pieces of clothing but did not receive additional information from the company or the individual vendors for some weeks afterwards. After following up a few times, one item was finally delivered. The other items were never delivered. Today, I received a message saying the orders were now completed, I am waiting to learn if I will be issued a refund. They also have no customer service telephone number to reach out to directly. Very disappointing.
I have ordered from this site many times. There have been issues with getting items in a timely manner. The last two orders were terrible. I ordered a jumpsuit and after one month I did not receive it. After contacting Zuvaa, they contacted the seller and my order was sent. The last and final time I ordered from Zuvaa, half of the order arrived. Now, almost 2 months later I still don't have my skirt. I purchased through paypal so I am filing a claim. Don't order from this site. It is easier to just go through the designer's website or etsy page. It is often much cheaper to eliminate the middleman, Zuvaa.
I ordered some beautiful jumpsuits from Zuvaa! As stated on the product page, my item came within two weeks. They fit great and i get lots of compliments :) Love this site for my summer wardrobe.
Thanks so much for the kind words Nonye. Thanks for supporting our sellers and please let me know any additional feedback you have. I can be reached at kelechi@zuvaa.com
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Zuvaa is an online community and marketplace that presents customers with an unique online shopping experience. Showcasing the beauty and vibrancy of the African continent, Zuvaa provides customers with affordable African inspired clothing and accessor...
Hi Bee, I'm sorry to hear about your terrible experiences. We are working on a new experience to make it much easier to communicate directly with the designer. We hope we can regain your trust as we build up our marketplace. I can be reached directly at kelechi@zuvaa.com