How do I get a refund for a sofa that I refused delivery for. It was damaged in 4 different places. They offered me a 20% discount then 35%. Now they are ignoring me.

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How do I get a refund for a sofa that I refused delivery for. It was damaged in 4 different places. They offered me a 20% discount then 35%. Now they are ignoring me.

asked by Denise S. on 6/11/15

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Tara E. · Answer 1 · 2019-03-15T06:10Z

Tara E.

on 3/15/19

I think they sent me your damaged couch... I too received a sectional damaged. Unfortunately I signed for it before opening it. Slices to the black fabric underneath the couch, broken frame in 2 different places. The one end of the sectional is smashed in. AND the fabric on the cushions don't match the rest of thd sectional.
This company is the worst! BEWARE!

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Sue S. · Answer 2 · 2017-12-05T01:45Z

Sue S.

on 12/5/17

Answer is you dont- Horrible company. File a dispute and they will lie and produce false documents against you. Good luck. They will drag this out forever. Dont talk on phone - keep an e-mail trail so you can show your credit card company.

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Wade W. · Answer 3 · 2015-06-14T01:11Z

Wade W.

on 6/14/15

File a dispute of the charge with the card issuer of the card you used for payment. Or file a dispute with Paypal if you used Paypal for payment.

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How do I get a refund for a sofa that I refused delivery for. It was damaged in 4 different places. They offered me a 20% discount then 35%. Now they are ignoring me.

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