Here’s what consumers have asked with answers from FragranceX staff and previous consumers.
Scums, I ordered perfume, paid almost 400$, never received my order. On my phone calls, answer was in rude tone that they don't guarantee shipping.
You might get it never. I ordered and paid almost 400$. Got nothing. On my phone calls was rude answer that they don't guarantee shipping. Looks like scum for me.
The perfumes in have orderd always seem very genuine I've never felt I bought a fake and the service as always been very good. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX.
Hello Annie, Thank you for your question and for visiting FragranceX.com! I would advise you to reach out to our support team, and provide your order number, so we can confirm this. However, it seems you may have ordered a "Tester" (Testers may not have a box or cap). Here is our contact info: support@fragrancex.com. Please don't hesitate to reach out back to us if you have any further questions or concerns.
Bonjour, Merci de nous avoir contactés! Vous pouvez suivre votre colis en accédant à votre compte FragranceX.com. Sélectionnez simplement la commande que vous souhaitez suivre et cliquez sur l'option « Suivre la commande ». Vous pouvez également le suivre en utilisant le lien que nous avons envoyé dans l'e-mail de confirmation d'expédition. Si vous avez besoin d'aide, veuillez contacter support@fragrancex.com!
Hello Marina, Thank you for your question and for visiting FragranceX.com! I can proudly confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations. In case you would like to make a purchase and then you are not satisfied with the item, you can always return it to us. Please see our Return Policy here: https://www.fragrancex.com/customerservice/ordering2.html#1. Please don't hesitate to reach out back to us if you have any further questions or concerns.
Dear Patricia, Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We understand the importance of resolving this matter promptly. To assist you further, kindly contact our dedicated support team at support@fragrancex.com. Please provide them with the PayPal confirmation page you received for your order. This will help us investigate the issue and ensure a swift resolution. Our support team is committed to addressing your concerns and ensuring that your shopping experience with us is seamless. We appreciate your patience and cooperation in this matter. Thank you for choosing FragranceX.com, and we look forward to resolving this issue for you.