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FragranceX has a rating of 4.5 stars from 6,148 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceX most frequently mention great prices, fast delivery, and customer service. FragranceX ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 21 hours
104,277 reviews
More fragrances in stock than other websites. Good descriptions of each fragrance for confident blind buys. Very easy to order on your site. Thanks!
My delivery went missing and end up a shifty local mailing service and they never gave me my package worth few hundred $$. I reach out to Fragrance X customer service and got run aground with complain tickets which was never resolved. It was a Christmas present for family and I end up spent twice to replaced it. The worst part till today after 6months I didn't got refund nor my order. Surely I will never order this this site and recommend other to be aware.
I love Fragrant X and the Perfume stays on. Thank you. My shopping experience is wonderful. I get what they say.
Because my daughter is low in her Viva la juicy so it’s time to re-order and plus I had a reminder in my email so thank you very much
Because I love their perfume
I have a lot of compliments on my perfumes and also my daughter does too
My delivery went missing and end up a shifty local mailing service and they never gave me my package worth few hundred $$. I reach out to Fragrance X customer service and got run aground with complain tickets which was never resolved. It was a Christmas present for family and I end up spent twice to replaced it. The worst part till today after 6months I didn't got refund nor my order.
Surely I will never order this this site and recommend other to be aware.
Tip for consumers:
This company scammed me and the worst experience ever around holiday season.
Products used:
Never got my shipping nor any refund
Amazing will by agin joop for her best fragrance I've had in a long time love it love this site and it came fast.
Products used:
Joop for her
Great discounts and to me it is better than fragrance.net especially because of the free shipping option plus the discounted price. After placing the order I had some trouble with entering the Authorisation code but once it finally accepted after like 5 tries it was smooth sailing
Sent an email and was having the same issue where I was asking about the emails they sent but were not accepting my replies. I am outside of the US and cannot call the number on website
Better prices and free shipping
New colognes for my collection
I've been ordering from fragrance X for over 20 years loved perfume, and I always recommend it to friends and family
Customer service is
The prices reasonable and it’s authentic
I love to smell good, and I always get compliments on it
I order all the time from here
It was overall great. I saved a ton of money I would have spent for the original store. I'm so glad I saw this on tik tok and I've told almost everyone I know about this website Bc now I love it so much!
Saw it on TikTok and thought it might be a lifesaver!
I love the scent Bc I have it already.
Saw it on TikTok and thought it might be a lifesaver!
I love the scent Bc I have it already.
I started ordering fragrances online with fragranceX many years ago. Since then I have tried other sites with competitive prices. But I always come back to FragranceX when I want fast shipping and peace of mind that I am getting a fresh and authentic product. I will keep coming back.
Competitve pricing. Typically less expensive for fragrances than other sites.
Always fast shipping and competitve prices. A fragrance discounter company I trust.
Competitve pricing. Typically less expensive for fragrances than other sites.
This is by far the best site I have found for my favorite fragrances. I love their selection as well as their prices. My order was here in less than a week. Super happy with the great customer service! I will shop here again.
Initially I had a 15% off coupon.
I love all of the fragrances I selected. Clean Warm Cotton is hard to find locally, and it is my favorite. I wanted to try the other fragrances as I was not familiar with them. The option to purchase samples makes me more willing to try new scents.
I immediately loved the fragrance when I smelled it. If you want a smell that will make your man smell like a snack, then this is it! So easy to order and it didn't take long for my package to come in. Also got it gift wrapped and it was cute.
A friend of mine referred me!
I saw good reviews about it on social media and had to order it for my boyfriend!
Good customer service. I made a mistake on my order and cancelled twice but it was corrected immediately. No waiting 7 days for refund. I appreciate that!
Quick and efficient
For the prices and fast delivery. I am a returning customer.
These are products that I have purchased in the past
Never takes more than a week to get my things and love the prices compared to macys or cologne outlets
The price was good and there wasn't a shipping charge if you bought a certain amount which I did because I'm always going to need soap. The package was delivered much sooner than expected!
I've bought the soap from Pharmapacks but their price has jumped. Yours is lower and a good price.
It was quick and easy and the price I'm paying showed up right away. I didn't have to wait until checkout like other companies make you do. Right away I saw my discount and the final amount to be paid.
I've bought the soap from Pharmapacks but their price has jumped. Yours is lower and a good price.
I'm pleased, I had my beautiful perfume in just a couple days?! I'm so happy with this store and I definitely recommend everyone buy from Fragrance X, simply fabulous. Thank you! I will definitely shop with you again
Designer perfume better price
Because I got samples in the mail and I fell in love with Giorgio Armani✨
Designer perfume better price
Explanation is great in videi
The ordered perfume has been sent in an unsecured parcel and arrived smashed. The customer service email kept returning with "part of the message not received" every time I've attempted to attach photos. The CS advisors acted like they can't read and when I've lost my temper - denied further support (as if there was any from the beginning!) AVOID THIS COMPANY
This was my first time shopping from Fragrance X and I must say I was very pleased! I received my order within a couple of days! Fast, easy and hood prices! Loved it! Thank you
My husband buys from you guys!
I expressed concern if this delivery because of the huge delays during these rough times. I was responded to in an efficient and reasonable manner.
As described I was treated reasonably.
Previous experience.
Great pricing.
Very fast and the price is right. Very informative of where your order is. Multiple products to choose from even though I have my favorites.
Available online. The best ever!
My favorite. I have gotten other products as well.
Available online
My favorite
I received a damaged bottle of cologne, which would have been no big deal if so much hadn't leaked out in transit. When I contacted customer service they made me send pictures of boxes, slips, the bottle, etc for three weeks before telling me they weren't going to do anything about it.
Save your time, energy, and money, and do not purchase from these guys. If you do, I sincerely recommend you do not attempt to get any help from customer service, as they will not help you under any circumstances.
Tip for consumers:
I think they are selling damaged colognes; hence their cheap prices, but they do not tell you that's what they are doing. So in my case, I got a damaged cologne and though they do not warn you, they also do not let you exchange it for an undamaged item.
Products used:
The Lattaffa Hayaati and Ramz.
Hello Andre,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Based on the images provided and on the amount of protective materials on the shipping box (presented on the images as well), we were unable to conclude that the damage occurred in transit. Additionally, there was no visible leaking in any of the shipping materials.
Nevertheless, as a courtesy, you may return the bottle to us.
Hope you have a great day!
Saved money off retail price and products were authentic and as advertised. Glad I stumbled across this company and will order more in the future.
Discount off retail.
This is horrible its smells like water. Right nothing it smells like nothing. How do you get away with selling this. Highly disappointed never again. Sorry I ordered now let's see if I get my refund or I get ripped off in that too. Happy and hypnotic poison. Unbelievable
Tip for consumers:
Highly disappointed can’t wait to see if I get ripped off trying to get a refund too. I’m sure I will.
Products used:
I didn’t use either perfume.
Dear Melissa,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that orders number F44B01 and H19B01 do not belong to our company. Please email our support team at support@fragrancex.com so we can further assist you in locating the orders and processing a return.
In case you have additional questions, please do not hesitate to contact us.
This was a positive shopping experience made informative and easy to complete.
I received my order in no time it seemed and everything was right.
You have a great selection and you make shopping easy and fun.
I love both of these timeless scents.
You have a great selection and you make shopping easy and fun.
I love both of these timeless scents.
Both of my scents were first experienced in a catalog. Knowing what you like and finally able to make the purchase is an awesome feeling.
Prices, and variety are what got me hooked.
As I have said earlier. I knew what I wanted before going on the site.
Quick response and good customer service. The Green Tea Deodorant by Elizabeth Arden my favorite been using it for 7yrs and I only buy it from Fragrance X, I enjoy getting always discounted price. Love Fragrance X and Thank You.
I sent an e-mail at 9:00pm for some issue regarding my payment the next morning at 9:00am Fragrance X replied me and resolve the issue.
Discounted Price and Accommodating and Fast Shipping.
It work good on me.
They have a huge collection of fragrances and their prices are the best.
Customer service is awesome. Returns and exchange is extremely convenient.
Highly recommend this website.
It was for return of an
Tried them once on someone's recommendation, liked their service, and have used multiple times since then.
It was suggested by many websites.
Gain trust and grow your business with customer reviews.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product and our customer support team.
I personally checked the interaction you had with the agent and I observed that there were some challenges, including the use of inappropriate language. While we understand that situations can be frustrating, we believe in maintaining respectful communication at all times.
Despite the difficulties encountered, we recognize that the issue at hand resulted from damage during transit. Consequently, I have processed a refund to your Klarna account.
Have a great day.