Gearbest Questions & Answers

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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered
16% answered in 1 day
Question:

I want to buy something in gearbest, can someone tell me if it is secure plese

Answer:

Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net

By Sam M.
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Question:

How long does it usually take to receive a tracking number? i placed my order on 11/12/15 and haven't gotten one since

Answer:

Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better

By nick s.
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Question:

Has anyone ever been able to contact these people? pressing the submit a ticket does nothing. they are always "too busy" on their 24/7 "live chat". ordered an item over a month ago. last tracking info also over a month old.

Answer:

Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com

By Lily L.,
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Question:

At gearbest's support centre, ticket messages do not load - unable to check their response to my faulty product... anyone experienced the same?

Answer:

Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?

By Jim H.
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Question:

Is gearbest a scam site, cause, i have been waiting for my package since 17th and it is now the 30th

Answer:

They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.

By Adrienne P.
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Question:

Hi... i need a phone for customer service. i place several request messages and never response about my order

Answer:

Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon

By Dennis v.
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Question:

Still haven't received my order that was placed in early sept. no way of responding directly with anyone. any suggestions from any one?

Answer:

You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.

By Michael K.
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Question:

Plenty of user saying that they did not received the order, so is it safe to order from gearbest site?

Answer:

If your willing to wait a month for package at earliest and if it come broken you are ready to loose half what u paid to get another one and to get ahold of an actual human is impossible then go ahead. Head the warnings its not worth saving a few bucks in up front costs just to be taken advantage of in the end. Any product on here u can find on any other reputable site for a few bucks more but with in the country shipping and amazing service UNLIKE GEAR BESTS HORRIBLE HORRIBLE HORRIBLE SERVICE AND OVERALL CONSUMER CARE

By oscar w.
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Question:

Ive been waiting hours for a live chat! anyway, i placed a multi-product order on your site and all the items were advertised as "free shipping" yet when i tried to place the order and pay, it wouldn't let me do anything but to select a shipping choice that doubled the total cost of my order! why is the shipping not free?

Answer:

I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.

By ian l.
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Question:

Hi i'm planning to buy doogee f5 4g phablet. is it really good website to trust?

Answer:

I placed my order in July and I am still waiting on my merchandise. I'm showing that my items still have not left China. After going back and forth with them, they agreed to give me the extra 15 dollars I spent on the presale item, but only after I posted negative reviews (they asked me to revise my reviews). I told them that yes I would accept the 15 dollars and update my reviews only after the funds and merch were received. I have yet to receive items or the 15 dollar refund yet from this site so I can not honestly answer you if the website is trust worthy or not. Thus far from my experience, I would personally not order from it again.

By Amber K.
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