I have no trouble redeeming cash on Branded. You can withdraw cash at a minimum of $5.00 free. I never let it build up. My experience was to send cash to PayPal because I have a trusted account with them. I did not want to share all my banking info with Branded only because that is my personal practice with most businesses to guard against hacking. I had to verify a legitimate PayPal account and share a valid ID. I used my US State driver's license. Then I sent to my PayPal account for instant transfer to my checking account. For me, that is the easiest way but there are several ways to redeem points. If you are still having trouble redeeming your credits with Branded go to the websites FAQs to see if you find your problem. If you still can't understand the reason, there should be a link to access Customer Support. I have written directly when I felt I wasn't given fair credit or had trouble with a certain survey. I was always answered with a chance to respond directly to my email account.Try to talk to them and get your credit. Unless you violated your agreement you should be paid for the work you did. Good luck.