Vinesse Questions & Answers

317 reviews

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Here’s what consumers have asked with answers from Vinesse staff and previous consumers.

10 questions answered

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Question:

What is the cancel policy What is the cancel policy

Answer:

I don; t know what the policy is. They did agree to cancel the monyhly membership after much talking but claimed the box of wine had been sent out. They asked me not to accept the wine but UPS delivered it to a neighbor, therefore, I had to pick it up and return it. I had to pay UPS for returning the wine. It cost me money and I got no value.

By Elsa T. over a year old

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Question:

Where is the website for members

Answer:

http://www.vinesse.com/. Member login is on this page at the very top center of the page.

By S C. over a year old

See more answers (3)

Question:

Wish had read reviews before signing up. now can't reach them to cancel the membership. they won't answer call nor email. could someone share how? thx Wish had read reviews before signing up. now can't reach them to cancel the membership. they won't answer call nor email. could someone share how? thx

Answer:

I am in the same position! The website isnt even working and I cant find a phone number

By Riley B. over a year old

Question:

Isn't it funny that you can always sign up without human contact, but to cancel you have to talk to someone. why is that? Isn't it funny that you can always sign up without human contact, but to cancel you have to talk to someone. why is that?

Answer:

Not even a talk... just a typed "chat". And that person is rude.

By Heather S. over a year old

Question:

How can you log in when your website does not have a way to actually get a username or password, if you are a new member??? How can you log in when your website does not have a way to actually get a username or password, if you are a new member???

Answer:

Exactly the problem I had and which helped prompt me to cancel membership. You will need to use their chat feature. Phoning is a waste of time and you get inaccurate info.

By Lars L. over a year old

Question:

I am gone a lot. do you notify us by e-mail when it is being sent out, so we can let you know when we can't be here to get it? how much is shipping?

Answer:

You have no notice of when or what will be shipped.

By Regina E. over a year old

Question:

I have lost the turkey meatloaf recipe. can you send it to me? I have lost the turkey meatloaf recipe. can you send it to me?

Answer:

It is in the mail.

By George W. over a year old

Question:

Iwant to cancel a shipment which i did not order and do not want any more wine. how do i cancel? Iwant to cancel a shipment which i did not order and do not want any more wine. how do i cancel?

Answer:

Hello Barbara, please call us at 800-823-5527 and we can help you get your account cancelled.

By Vinesse C., over a year old

Question:

I want to cancel myacct please I want to cancel myacct please

Answer:

Hello Edward, please call us at 800-823-5527 and we can help you get your account cancelled.

By Vinesse C., over a year old

Question:

I have a question about my account I have a question about my account

Answer:

Call them at at 800-823-5527

By George W. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Vinesse Questions & Answers

What is the cancel policy What is the cancel policy

Where is the website for members Where is the website for members

Isn't it funny that you can always sign up without human contact, but to cancel you have to talk to someone. why is that? Isn't it funny that you can always sign up without human contact, but to cancel you have to talk to someone. why is that?

How can you log in when your website does not have a way to actually get a username or password, if you are a new member??? How can you log in when your website does not have a way to actually get a username or password, if you are a new member???

I am gone a lot. do you notify us by e-mail when it is being sent out, so we can let you know when we can't be here to get it? how much is shipping? I am gone a lot. do you notify us by e-mail when it is being sent out, so we can let you know when we can't be here to get it? how much is shipping?

I have lost the turkey meatloaf recipe. can you send it to me? I have lost the turkey meatloaf recipe. can you send it to me?

Iwant to cancel a shipment which i did not order and do not want any more wine. how do i cancel? Iwant to cancel a shipment which i did not order and do not want any more wine. how do i cancel?

I want to cancel myacct please I want to cancel myacct please

I have a question about my account I have a question about my account

Can’t see your question? Ask to get answers from the Vinesse staff and other customers.

Where is the website for members

I am gone a lot. do you notify us by e-mail when it is being sent out, so we can let you know when we can't be here to get it? how much is shipping?