Here’s what consumers have asked with answers from VIPME staff and previous consumers.
I have never been given an authorization to return the items I did not like (which is what my invoice says they require) nor have they given me a shipping address to return the items to. I have sent them more than six emails in the 10 days i have the items with no response, past the sorry that you were not happy with your order. Please let us know what u did not like about the items and which items you wish to keep. I emailed them the response right away and they never answered any other emails.
Dear Saph T. Could you let me know your email address you used to contact our customer service? I will check for you to see if there is anything wrong causing the late reply. Thanks and sorry for the inconvenience caused.
Sorry you have unpleasant shopping experience on our site. Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue. For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas. Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem. Thanks.
Dear Salina, According to the package tracking info, your package has been picked up at postal facility. Here is the URL you can see the route information: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92748999991473964756143155
Dear Andrea, please contact our customer service at care@vipme.com, our CS colleague will guide you through the return process. Thanks.