For Business
Write a Review For Business Write a Review

VIPME Questions & Answers

250 reviews
73 questions & answers
Ask a question See all questions

I purchase a dress but it was TOO SMALL and the fabric was AWFUL and cheap! I received the item after 18 days and when I wanted to return the Item they did not give me the return address (they did not reply my emails! Despite they mentioned it the website that for return we should email them and ask for the return address) BUT DID NOT ANSWER! And now it is over 28 days from shipping (I've received the item a week ago!) and I cannot be refunded anymore!

asked by Farrah F. on 6/10/16

2 Answers
Thumbnail of user xavierz2

Sorry you have unpleasant shopping experience on our site.

Could you please let me know your order number and what email you used to contact our customer service? I will check what is wrong with the dress and the email no responding issue.

For the shipping time, if you choose free shipping, it's normal that it took about 18 days, because it's shipped overseas.

Again we are so sorry for any inconvenience caused and looking forward to your reply in order to solve this problem.

Thanks.

Helpful  (1)
Thumbnail of user jessicae28

As from my experience, they will reply around 1-2 days. I saw on their website that you could return your unsatisfied items to them for free, and one of my friends indeed confirmed it's true. It may takes a bit longer, but the did what they said, guess because it's shipped from overseas.

Try to contact them with your order number, or check your junk box to see if you've already got their reply.

Helpful  (0)

Add your answer

More questions about VIPME

Ask a question

Get answers from the VIPME staff and other customers.

Have a question about
VIPME?
Post Review