Green Dot has a rating of 1.4 stars from 675 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Green Dot most frequently mention customer service, debit card, and monthly fee problems. Green Dot ranks 19th among Debit Card sites.
Fast courteous service. My Air con went out last night (Sunday), sent an email around 23:00 with the problem. I got a call at 09:16 Monday morning that told me they'd be there around lunchtime. Showed up about 13:30, fixed the issue plus installed a best thermostat. Pricing was fair and service was impeccable. Highly recommend!
They have closed 2 separate accounts and have "lost" my 16000 dollars tax refund but lied about returning it to the IRS. And I can't access 1500 dollars in my separate account BC they closed the account and never offered me any explanation. I reported it to the federal reserve BC they are already under sanctions for money laundering.
They have closed 2 separate accounts and have "lost" my ******* dollars tax refund but lied about returning it to the IRS. And I can't access 1500 dollars in my separate account BC they closed the account and never offered me any explanation. I reported it to the federal reserve BC they are already under sanctions for money laundering.
Products used:
Prepaid card
Do not buy Green Dot products when something goes wrong there is no customer service at all my card would not activate and it's been 4 days and still no resolution one lie after another I will never use Green Dot ever again and I recommend you don't either
Tip for consumers:
I put $200 on a Green Dot card to pay a bill now I'm just doing nothing but racking up late fees everyday beware don't buy
Products used:
Not that I'm out $200
On May 2 2024 I purchased a card and uploaded money to this card. On May 7,2024, they charged me for $9.99 for a monthly fee? Hmm, I never used this card. They just stole my money. This is a scam
I had money taken from my green dot account of the amount $921.00 and did a dispute and they turn around and tell me there is no error and that i owe the money back that they gave me a privisional credit for while they investigated. I was in californina at the time at a coffee shop and i looked at my acct and someone took money out 500 miles away from me. It said it was at a walgreens atm machine. I called right away got a new card and did dispute. They finalized my dispute and said it was me that used the money. They suck i want my money back that they stold from me..
People if you are reading this now. DO NOT get this card ever. It is the far worse card I ever had. I got my IRS refund and they blocked my card several times. Their wait time to talk to someone is at least an hr. Seriously do not get this card. Their fees $7 a month.
You cannot register or activate temporary cards. I've tested this out several times and have come to a firm conclusion. Whatever is happening in this company is obviously dubious, likely nefarious. Do not buy. Make a police report.
Tip for consumers:
This is 100% scam
How do they even sell these anymore. GENUINELY. I put 65 dollars on a green dot debit card right? I did all the instructions- & STILL! Cant get my money back. I tried putting in the card digets at least…19 times & it still said "congrats! You are one step closer ahead to having a green dot card" & i pressed activate & it immediately said the exact same thing over & over. Fed up! I want my money back!
Tip for consumers:
i want money back.
Products used:
greendot debit card
The Green Dot I had was the 'Pay As You Go" It was crazy you register the card and yourself but your account shows zero, but your emails say "Welcome to the family", time to shop and spend money". There customer chat folks are useless. Customer service phone numbers are all automated. I called every GD contact number about 20 times, but never got a human. Every time you register the card the flawed website will sign you up for another debit card and a new routing number and a different 16 pin debit card. The website has flaws.
I purchased the card yesterday and they automatically took 7.95 off my card for a monthly charge that was almost half of what I put on the card I'm so pissed and dissatisfied with this prepaid card
I've had an account with them for 5+ years and it was always something an the only thing good about it was the Cashback, multiple blocked cards they decide to do on there own no questions asked to the cardholder, and this is the end of the road as they blocked my account and future use for what they said was uses that triggered there security system but was just a working man's use of his money for gas, food, and pet supplies. 10/10 would not recommend. If no stars were allowed it would certainly be that.
Tip for consumers:
not worth the hassle.
Products used:
bank account
Green dot took the funds from a non expiring Walmart gift card and I have been trying for a week to talk to someone in English to get my money back. The gift card expired but the back clearly states funds do not expire so how can they take your money, I am out $100.
Tip for consumers:
Do not buy and gift cards that Green dot bank offers they will steal your money and their customer service is in India and they were rude and hung up on me. I asked several times to speak to a supervisor and they said NO.
Products used:
Walmart gift card
This greendot has ZERO security. 1st day I activated it some streaming company took 49.95 from me. I called dispute department and the card was never deactivated. 2 days later another unauthorized transaction happened in which this company is to blame after they did not cancel existing card. Now I'm in the negative after having zero funds
They are the biggest crooks I can possibly think of. I deposited money on a card at Walmart and never got to use my card once. They did however charge my card as monthly fee. They just keep it blocked no matter how many times I call in. They tell Mee it's under review which is lies. Now they are telling I have to wait while they decide if it's fraud to send me a refund check. Which I'm sure is another lie. This company should be shut down they don't even have a real bank I could go into and prove it's me and my money.
Tip for consumers:
To never get involved with these crooks
Products used:
Nothing they just stole my money
The worst organization I've ever dealt with. They blatantly stole $540 from me ran me around for weeks customer service do not understand English, and will give you a load of bull$#*! just to get you of phone corporate headquarters blocks you and send you to India, based on what I've read they are nothing but thieves
I posted my story many times regarding green dot corporation stealing my 161.00 As of December 21st still no refund. They sold me a card that was already registered to someone else. They let me load a 160.00 on it knowing it was registered to someone else. Now get this they put my refund on that same fraudulent card. You why because green dot are scammers. That 161.00 went in the pockets of a green dot employee. Scammers and thieves. Please everyone BOYCOTT green dot corporation. They still from their consumers. Shame on them.
Tip for consumers:
Everyone please BOYCOTT green dot corporation. They are scammers and thieves!
Products used:
I didn't get to use my prepaid debit card because it was already registered to someone else. They are freaking slick.
On November 29th 2023. I purchased a green dot prepaid debit card for Walmart. I loaded 160.00 on it. Went home tried to activate it. I was told by a green dot customer service representative that I would need a refund because this card is already registered to someone else. I called repeatedly. I emailed the receipt that green dot requested. Still no refund. Yesterday Wednesday December 5th 2023. I was informed by green dot that they refunded my 161.00 get this to the same card that they told me was registered to someone else. They proved my point. Scammers! Why would they put my money on a card this isn't registered to me! Green dot corporation stole my 161.00. I hope everyone that sees this review BOYCOTT green dot corporation. I have reported them to the BBB
Products used:
None. The card couldn't be activated because it was already registered to someone else.
I was given a $200 debit card as a present for my retirement. As soon as I started using it, I found that I only had $191.85 left. I tried using the card within three days of receiving it. No where is it disclosed that there is a $7.95 a month service fee. Plus even with a free ATM Green Dot also charges you a three dollar transaction fee plus every time you want to check your balance they charge a $.50 this is the biggest rip off I've ever seen in my life.
Products used:
Debit cars
I uploaded 420 dollars to my card at the time I purchased it from Walgreens. Before I could use it or do anything, someone activated my card under another name and took all my money. I've been getting the run around for weeks. Still haven't been refunded
I had my income tax put into account and had my money sent to other people six different times. I disputed the first one all money sent and denied my dispute. Almost 800.00 dollars green Dot is a scam and poor excuse for a bank. My account was left with 33.00 dollars they are sorry people that steal your money and are a fraud.
Tip for consumers:
A scam and thief's.
Products used:
Green Dot TaxSlayer card bad business.
Trying to get problem resolved by chat. Was disconnected twice. Was on hold for over an hour. They have my money but no one to talk to about it. Absolutely do not use them! Credit Unions are the best!
Green dot doesn't protect it's customers or give you adequate answers in an Emergency! All my personal account / login passwords, pin numbers email's etc. were changed today without my consent. I've gotten hung up on 3 times by Green dot when I began to ask? S they out me on hold for very long, and then hang up!
Tip for consumers:
They are a fraud company
Products used:
Green dot VISA DEBIT CARD
Avoid this company and their debit cards at all costs!
They prey on consumers who assume that they are dealing with
A respectable company.
If possible, I too would give them a negative star rating. Hopefully
They go bankrupt soon. Hope to see them in hell someday!
Products used:
debit card
You can't add it to cash app, you can't make online purchases only in store, you can't withdraw from the atm or nothing. Absolutely $#*!ing terrible. They lie on their website people I'm telling you I've used this business because I absolutely had to and I got $#*!ed every time. I know every in and out about the business and it's $#*!ing terribly ran and the customer support is all from another $#*!ing country and take 2 minutes to say one damn sentence. $#*! Greendot.
Needlessly charges hidden fees and lies to users about the features of the bank account stole 45 dollars from me without warning and customer service is virtually nonexistent please avoid this bank at all costs.
Tip for consumers:
Don’t believe them when they say their accounts are the best internet bank, and they always charge fees contrary to what they say.
Products used:
Debit card
I've been using green dot for a while with no problems but here recently I've been having problems that forced me to find another alternative Financial institution to handle my finances. They've been double charging On certain things that I've attempted to purchase from multiple merchants. These merchants claimed that there's nothing they can do because they do not see these extra charges. Due to these double charges it has placed my account in overdraft and I accumulated multiples of overdraft charges in which green dot refuses to make right. Today I look at my green dot account to find yet another double charge. One posted and 1 in pending. This is from a totally different business with a totally different merchant service so they cannot blame where I purchased things from it's a problem glitch within the bank but they do not want to listen. So I'm taking my services elsewhere.
Update the deputy attorney general of california called me and went ahead and started an investigation and not more than a week later i had a check in full delivered by fed ex. Thank you all in the office of the Attorney General.
From 2016-2019 i went through a personal downfall. My bank in may of 2019 was state chartered Greendot Bank. Due to bank error in which they accidentally added more money to a savings to checking transfer i made in 2019 and my lack of keeping up with my balance the account became negative $1400. I have made payments a little at a time to bring balance down. In april Gov Gavin Newsom signed into law executive order N-57-20. This order stated"1. Funds in any account held by an individual who received the financial assistance described in Paragraph 1 shall be exempt from any such lien or setoffincluding, but not limited to, any such setoff in connection with fees charged to, or debt arising from, the same account in which the funds are held". Gobank/Greendot setoff my whole stimulus deposit in the amount of $1200. After hours spent everyday calling and requesting to speak to someone in the corporate office i finally recieved a call from Jonathan a Corporate Manager within the office of the Ceo. I Stated my case which is that an Executive order was signed into law and most banks are working with and not against the customers voluntarily. He responded that the deposit was taken automatically and the system is setup that way and wasn't much he could do for me. He added he would look further into it but couldn't make any promises. I ended with "that will be fine but i do believe they are legally, if not out of goodwill, bound by the order. And that i would pursue this further if no response. I believe Gobank/Greendot is violating state law by not adhering to the Executive Order. This has caused My 2 daughters and Myself to be on the brink of falling behind on utilities/rent. Im a full time divorced Father of 2 Girls with 22 yrs working for the United States Government.
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