• Sofamania

Sofamania

Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 17th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
37
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service seems to be friendly and helpful, but merchandise kept arriving damaged.
How would you rate Sofamania?
Top Positive Review

“A classy piece at my home...”

Eliza W.
2/9/20

My husband purchased furniture online 1st time. It was a surprise for all of us. Came in nice packaging & delivered within 7 business days... Very warm to touch & feel... A great match for our living room... I must appreciate my husband's choice... Looks great in person & sitting cushions are detachable... Underneath the cushions there is a velcro attached which included all the hardware kit, instructions & small parts... I must say a very comfortable sofa i have ever seen...

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

Rating

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Other

Reviews that mention popular keywords

customer service (82)
Thumbnail of user ladonnaa4
1 review
1 helpful vote
February 10th, 2020

Perfect color for hall area in my home... This purple in person also looks wonderful... The velvet fabric is very soft to touch & feel... I wish i should not go anywhere as i feel so comfortable laying on it. My children also use it because it's more comfortable than their bedding... It looks expensive & classy product... In the beginning, i was little concerned about the color, quality, price but now i just wish to say thank you for this product... I really love it!

Thumbnail of user elizaw16
1 review
1 helpful vote
February 9th, 2020

My husband purchased furniture online 1st time. It was a surprise for all of us. Came in nice packaging & delivered within 7 business days... Very warm to touch & feel... A great match for our living room... I must appreciate my husband's choice... Looks great in person & sitting cushions are detachable... Underneath the cushions there is a velcro attached which included all the hardware kit, instructions & small parts... I must say a very comfortable sofa i have ever seen...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user sammyp35
1 review
1 helpful vote
March 1st, 2020

Looking for a full size sofa since long time & was not able to find in the local market. I went online & i really liked this sofa at Walmart. Matches with my room decor. I ordered it though anixously however happy to have it here. My family members also liked it. Comfort is good, adjustable armrest, seating is firm however as per our expectations. Great back support i must say & quality is wonderful...

Thumbnail of user alysonl7
1 review
0 helpful votes
March 8th, 2020

It can hold good weight & 3 people can easily fit into it. Reversible chaise is an additional feature for this sectional... Perfect setup for when guests come at home... Look wise also it is wonderful... Stuffed material like poly fiber provides great comfort during sitting... I am happy that it is with ottoman & i received it in affordable price... Though it was not very easy to assemble still i & my husband managed to assemble it & now it makes our room more attractive...

Thumbnail of user devond20
1 review
0 helpful votes
February 9th, 2020

Fabric of the sofa is so soft and the seating is very comfortable with little bit firmness. Received timely updates and delivery was fast... It is such a classy product with lovely color & plush material. I did not expected this quality in this price however i am quite surprised when everything is perfect as per my requirement. I would just say that i had a good experience with it!

Thumbnail of user netoshas1
1 review
0 helpful votes
December 29th, 2022

I bought 2 of them and now I want to replace 1 of them with the same style but black and of course they discontinued my brand and style.

Thumbnail of user randolphc21
1 review
0 helpful votes
January 29th, 2020

I like the frame of the bed & slats provide great support as it is made up of good quality... Received the parcel in good condition, instructions & other hardware tools are included in it... I purchased it for our memory foam mattress which i bought from your company 2 months back... Perfect height for my 8" mattress... We are experiencing great time with your company & would recommend you to others as well...

Thumbnail of user claudineg9
1 review
0 helpful votes
March 14th, 2020

The purple color of futon matches with my room decor and looks wonderful... Wooden base and legs is of good material... An extra leg made of steel really provides great support... What more you can ask in this price? Shipping was quick & delivered earlier than expected... I feel like sitting in for long hours... Fabric is also good and sofa is as desired by me!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and always look forward to hearing from out customers. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user santiagog34
1 review
0 helpful votes
February 4th, 2020

I received my sofa yesterday and I was very pleased that it arrived in good packaging. Once I unpacked the packaging & assembled it, I decorated it with my accent pillows to match the love seat which i ordered alongwith it. The color is true to what is published on the website and it has proven to be sturdy though I'very only had it just for two days. Not having any children at home I'm sure this sofa will last a good while.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user negjnh
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Products used:
Sofa

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb1890
2 reviews
0 helpful votes
November 8th, 2023
Verified purchase

Do not buy this brand direct or from any of their resellers. They lie on their website stating that if you have missing hardware to contact them and they will provide the missing pieces. NOT TRUE. I have a couch that I paid for and can't use at all now for months I have been asking for support, sending photos, details of the missing parts, provided invoice, invoice number, offered payment for shipment and hardware, begged for support and a resolution and nothing, besides really rude emails. They even saw that I have my real estate license and tried to compare me needing hardware parts from the manufacture to a Real Estate deal, very weird and irrelevant, they said " the professional thing to do would be to reach out to where you bought it and ask"...makes zero sense at all considering the manufacture carries the parts.not a reseller. This is literally over a couple bolts, washers, and legs. Their website even states not to use other ones outside of what they provide. Not sure what to do since they won't provide a solution. I have asked for a call from management and they refuse. I have never had such a terrible experience with a product manufacture. I planned to purchase multiple units as well as we have a lot of rooms to furnish, and planned to share this with clients and friends as a place to get affordable furniture, they are not standing by their product or service. Really disappointing. I just want the legs and hardware to connect my couch and use it.

Products used:
AMANDA XI Modern Sectional Grey

Service
Value
Quality
Thumbnail of user wilfredob12
1 review
0 helpful votes
March 26th, 2020

Like the color of the sectional... It is good as it contains reversible chaise which can be adjusted as per the desire... Delivery was done a day earlier... Sitting is little firm still it feels very comfortable & the 3 back pillows are really an added support or for comfort... Also guests who visited recently liked it very much...

Thumbnail of user shauna31
1 review
0 helpful votes
February 26th, 2020

This platform bed is one of the easiest furtinure i have ever assembled... Storage capacity beneath is good... The bed looks like it cost a lot more money than it does... The slats give plenty of support... Came in good packaging and all the pre drilled holes are at the right place to put in the slats easily... This is a very nice, well made bed. I expect it to last many years to come... I would definitely purchase from your company again...

Thumbnail of user nancyc1935
0 reviews
1 helpful vote
January 22nd, 2022

We bought the small sectional. Besides being super uncomfortable the center caved in after 5 months! We aren't big people either. So disappointed.

Service
Shipping
Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Nancy,
Thank you for your review. I do apologize for this issue with your order.
Can you please provide your order number so we can further assist you?
Thank you
Aldo

Thumbnail of user lakeisham10
1 review
0 helpful votes
March 14th, 2020

This is good platform bed. It was easily assembled by my husband & provides great support, sturdiness & strength... It contains all the parts for assembly... Instructions were easy & clear to follow... It looks expensive though but very much affordable... Holes were drilled at the right place & wooden slats are of good quality... Would recommend your company!

Thumbnail of user tomasd32
1 review
0 helpful votes
October 23rd, 2019

When i received my sofa, it was packaged properly and the driver was so kind however i was upset because i already informed the team to deliver the package at the back side of my apartment and i guess i missed your message in which your team responded that driver will leave the package at the main gate or at the leasing/management office. I wish you could have stated that information in the description section only. However, i am completely impressed with the quality of the fabric, wooden material and hard metal used to make this sofa. So comfortable and everyone liked it!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user antonl32
1 review
1 helpful vote
August 4th, 2019

I purchased the loveseat from SofaMania an year ago. Though i received the item late but i never though that it would last so long. Previously, i was upset due to the delivery process however i am pleased with the way you handled the situation and also with the quality and durability of the item. Last time also my item was delivered by FedEx with no issues so i am assuming it's just a one time matter. Overall, i am happy with my purchase.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user opheliac2
1 review
0 helpful votes
March 23rd, 2020

Before purchasing online, i usually check the reviews but this time i took the chance and i am surprised to see the quality. It is affordable and looks nice in person. Though the sitting is very firm still i like it because of the back cushion support that is so good for relaxation...

Thumbnail of user kimm683
1 review
0 helpful votes
October 18th, 2019

Hi, i just want to share my beautiful experience with your company. When i purchased my 1st small space sofa from your company, i was very nervous as well as sceptical at the same time however everything turned out to be positive. I really like the sofa as it was delivered quickly and that too without any hassle. Also it was easy to assemble the sofa. It was worth for the price which i paid. Since then i purchased numerous products from your store and also recommended to others. Though there were some small issues pertaining to some products but at the end customer service team helped a lot. Thank you so much for both products and lovely customer service.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user rudolphp11
1 review
1 helpful vote
May 17th, 2019

The sectional sofa set is excellent, very comfortable, quality, etc. We loved it. Well done Sofamania. And the product packaging was also excellent and also the delivery people are so nice. Overall is the great sofa set. I received the product before the original estimation date. Thanks for the beautiful product. Keep doing the good job!

Thumbnail of user joycel130
1 review
0 helpful votes
May 6th, 2019

PLACED ORDER FOR LIVING ROOM
ORDERING WAS QUICK AND EASY. REP CALLED ME AND KEPT ME INFORMED OF DELIVERY STATUS.
ORDER CAME ON DAY AS PROMISED TOOK SOFA OUT OF BOX PUT ON LEGS SAVED ALOT OF MONEY SO BLESSED I FOUND THIS COMPAY.
ORDERED SOFA AND LOVESEAT ALMOST OVER A YEAR AGO STILL LOOKS AS GOOD AS FIRST DAY WE GOT IT!
WE GET ALOT OF COMPLIMENTS ON THIS SET,
I TELL ALL MY FRIENDS AND FAMILY ABOUT THIS AWESOME COMPANY!
I WANTED TO ORDER ANOTHER SET FOR MY NEW HOUSE AND THE ITEM IS NO LONGER AVAILABLE.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user mael28
1 review
1 helpful vote
August 6th, 2019
• Updated review

After sending the pictures, they did allow me to send back the chair and ottoman. Maybe their other products are better made but this particular set was such poor quality even if you don't consider the damage. While I am glad that they considered the damage sufficient to be returned, you do need to understand their return policies before you buy.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, we are so glad you have been assisted, and again do apologize the item was not as anticipated. Please do not hesitate to reach out to us if resolution is still pending or further assistance is needed. Thank you.

A staple gun, cheap crate wood, cheap fabric and you've got a chair and ottoman
August 5th, 2019
• Previous review

I just opened my chair and ottoman I ordered from Sofamania. I didn't expect quality - a Wayfair kinda H&M type of furniture standards but not a whore house with velvet Elvis standard. The lining of the ottoman was some thin plywood that was glued on with some screws but one corner was broken and the wood sticking through the cheap webbing. The chair had missing some dollar store staples and had come out from fabric and webbing. They wanted pictures and then will decide whether they will take this back. Major mistake.

Thumbnail of user raymondb62
1 review
2 helpful votes
April 25th, 2018

If you are on the fence about buying from them- don't be! These Guys are Good! I was really hesitate initially to buy the loveseat from them, especially when I see that there were negative reviews for Sofamania, however I spoke to them to confirm everything before buying and took a leap of faith! I am so happy I did! The Item arrived 2 days before the expected delivery date, and was packed well. Looks Great for the price! Great Customer Service.!

Service
Value
Shipping
Quality
Thumbnail of user skylerr13
1 review
0 helpful votes
November 28th, 2021

I loved the couch when we first got it. Easy to follow instructions to put it together, it fits in my living room perfectly and looks really nice! But I've had the couch for less than two months and the back has broken. I have no kids, no pets, etc. I was watching a movie when the back suddenly broke when I leaned back. Here's hoping that the couch was just faulty and Sofamania will rectify the situation without hassle. We'll see.

Products used:
Sectional

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Skyler,
Thank you for your review. I do apologize for this issue with your order.
Can you please provide your order number so we can further assist you?
Thank you
Aldo

Thumbnail of user edl176
1 review
0 helpful votes
March 26th, 2020

The tufted design provides modern & classy look to my sofa... Though it is firm still it is comfortable to sit. My kids also like sitting & playing on it... We watch TV & when guests come to home, it can be used for one person to sleep on it... Very easy to assemble & delivery was quick... I may buy a new sofa soon from you!

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Shop top quality designer furniture at affordable prices. Free shipping! Sofas, Love Seats, Recliners, Beds, Mattresses, Sectionals and a great variety of products for your home and office.

Company Representative

Thumbnail of user aldos17
Aldo S.
Complaints Manager
Typically does not respond to reviews

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