I asked to move my stay because my daughter's father died. I was flexible on the dates, because I understand it was late notice. I did not ask to cancel, or for a refund, and I was flexible on the dates, because I understand it was late notice. All I received were cookie cutter responses of no. I didn't want to cancel, I simply could not be there because of a family funeral, and there was zero willingness to do anything. I will never book anything that goes through this company again. And based on their reviews, people on the ownership side of this transaction aren't really happy either.