I had a lifetime licence I bought 2002, I still have my licence number but it won't accept it, I have contacted "support" if you can call it that 4 times with an answer. For years i used it without problem ( or very small one's) this latest 2.5 is a total disaster, emails won't send, Emails rules don't work, some email don't show the content and so many crashes too many to count. I have reinstalled 5 times in the last few months. I have downloader Thunderbird it's ok but a very complicated learning curve, but reliable and the stock front screen text is too small which as far as i know you cannot alter I just want my incredimail to actually work..