Suzie F.

I have a lifetime membership to Incredimail Premium, which used to include customer support. Then I was told that I could only receive support if I purchased a yearly subscription. I was often frustrated because the answers I got from customer support were canned responses that did not address the actual problem or offered solutions using features that are not even available. For example, I received instructions to use the data transfer wizard is still listed in File menu, but it no longer works. Only after repeated attempts to get a solution, did they tell me that this feature was disabled in the latest version of the program. Lately, it seems to me that Incredimail has closed up shop but left the lights on so that anyone wishing to use it could continue to do so and I am wanting keep it less and less.
For over two year, I have only been able to view a portion of many emails received though email. Incredimail customer service said they were aware of the problem and were working on a solution. They told me that I would be able to view the entire message if I forwarded the email to myself, which was a hassle. This problem has never been corrected.
Several months ago my Incredimail also stopped saving copies of my sent emails in the sent folder. Incredimail said the problem was with my email server, but tests showed that the problem only existed when I sent emails using Incredimail and went away when I sent emails directly from my email provider.
These problems coupled with the fact that Incredimail only offers customer support if you pay a yearly fee and they never even fix the problems made me start looking elsewhere. I liked having the various stationary backgrounds, cool animations, and cut notifiers. I also feared losing my saved emails. However, I was very tired of all of the unresolved issues.
Recently, I realized that the newest version of Incredimail syncs all of the Incredimail folders with the folders on my email server. This meant that my email server had the same folders and saved emails as my Incredimail. Since my email server mirrored my Incredimail folders, I was able to sync my email server to Outlook.com and all of my folders and emails transferred to Outlook easily. Outlook does not have all the bells and whistles, but at least I can read my messages without having to forward them back to myself and I have a backup of my sent emails.