Dina L.

I placed my order with eShakti on the 28th of November. The order was picked up by the shipping company on December 9th. I received an email with the DHL tracking number and the shipment was pending clearance at customs in India for 11 days, from the 10th till the 21st.

I ordered 5 dresses for me to wear over the holidays and 2 dresses for my sister and was hoping to have them under the tree at Christmas. According to the company's shipping information states that once my order was confirmed it would take 10-14 calendar days for me to receive my shipment.

I have contacted them several times with the status updates I receive from DHL and was assured I would receive them by the 23rd. The 2 dresses that are most important to me are the ones I want to give my sister for Christmas. The package has now left customs and is in another place in India. It is the morning of the 21st and I have 2 days to receive it in time. Somehow I doubt that will happen.

My opinion for the delay... They could not pay their customs broker. They had more product and only "x" amount of money to broker the items to leave the country.

Regardless of the delay I will buy from them again but maybe not around "high season" shipping dates. I have purchased from them once before and the quality of the material, the styles and flexibility to change sleeves, necklines and length of dresses and of course the price... still make for an attractive product.

Purchased premium package for a "killer logo" x 3 with unlimited revisions, Facebook avatar and stationary, from nicholas_design. Stay away and find another source.

There was a huge language barrier that did not allow for clear communication. I even used an online translator to try and explain to him in Vietnamese. No idea how this guy got 5 stars. It must be "fixed"

Customer service does not exist. I believe they are in India or some 3rd world country as well. Felt as if I was speaking with a robot that sent out standard paragraphs.

In the end I used an online logo maker paid less and was 10 times happier with the results.