Gabe S.

I would go into the details about my situation but there is a lot. To make this short...don't buy from this place. They are all smiles while they are taking your money but once an issue arises, they are no help. And the people in the store are very unprofessional.

During the conversation with Samuel, he laughed several times and when I asked to be transferred, he didn't realize that I could still hear him or didn't care and was like "I'm so sorry you have to deal with this" as he transferred the call. How unprofessional is that? And it's no point to even try to escalate because their Operations Manager Courtney is just as useless.

She actually canceled my order without even telling me or leaving notes as to why. The only reason I can think she canceled my order is because of the conversation I had with her about the damaged headboard I received on another order which she wouldn't even try to address.

Plain and simple...listen to al these BAD reviews about their BAD customer service, terrible management, delayed orders, receiving damaged products and the list goes on. Every one of these reviews is ABSOLUTELY TRUE so READ and LISTEN to every one! Go spend your money with another company that actually wants your loyalty and business not one like Ashley who simply wants your money and cares less if you come back.

This company's primary goal is to get your money. If you have an issue with a merchant, they will say they will help but in reality, they don't. I purchased Furniture from a store and it arrived damaged and the merchant is unwilling to resolve so I contacted affirm as they are the ones I used to make the purchase and the representative at Affirm told me they would open a dispute and would work with me to resolve this. Not even 3 days goes by and I get an email from Affirm that they have sided with the merchant even though I supplied all the evidence consisting of invoices, images of damage and images of what I should have gotten. If you've gotten approved for Affirm you most likely have credit cards so I suggest that you use a card instead of this service because if something goes wrong Affirm won't do anything to help. And if you ever need to contact customer care be prepared. Not to get any hep at all because seems like their reps don't know anything about what services their own company offers.

Shopping was easy and everything about the beds is very informative. Can't wait to get my bed now :)

If you have a legal issue, don't bother using this site. I went through the process and filled out all the information that was requested and in the submission of this information, it stated that an initial consultation would be free. However, once someone from Hepworth & Associates texted me back to schedule a time to talk with an attorney but they also wanted to collect a $200 fee. Even if there is nothing they can do for you, they still want to collect $200. That just doesn't seem right and for this site to state that the consultation is free is misleading.