Jamie D.

Site is easy enough to use and book a room. However, if something goes wrong with your booking, don't expect this company to get it sorted. My hotel closed due to coronavirus. The hotel stated they would be willing to give me accommodation at another of their hotel, all they required was Alpharooms to contact them so they could modify the booking. I have contacted Alpharooms customer service numerous times, after being kept on hold for 30-40 mins each time. My issue still isn't resolved. They weren't even aware that the hotel had closed. They just take your money, book the room then forget about you. Will never use again!