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Placed an order with an accompanying email, stating that I was making the order under some time pressures for a birthday party. I outlined if they were not confident that the items would be delivered before my required date, not to proceed with the order.
My email was sent well before the items were printed. They had ample time to cancel the order but did not. While the matter was still being disputed and discussed after I had made it clear I wanted tl cancel the order/our service contract, they sent the items anyway.
They also blocked my on Facebook for leaving a negative review on their page, and will not respond to messages. Imagine they operate in breach of several consumer obligations. Do not order from them
Jayson R.'s review of Dinkleboo earned 2 Very Helpful votes
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Hi Jayson,
We are very sorry to hear you're disappointed with the service you've received! By looking into this further, I can see your order was submitted on the 1st of December and shipped out on the 2nd. All information is outlined on the website regarding shipping times, and delivery to New Zealand can take 7-12 working days once shipped. This is also the method you selected at the checkout when completing your order. You have stated that you need this order for the 10th of December and taking into account the shipping timeframe, this should arrive between the 13th and 22nd of December.
We also have it outlined on the website that due to our system being automated, we don't have the option to make any changes whatsoever, as production starts almost instantly. Coming into our peak period, we cannot respond to customers' emails as quickly as we'd like, which is why it states we will respond to you within 24-48 hours.
Q: Can I alter my order once it has been placed?
Unfortunately, you can't change an order once it has been placed as our system is automated and production of your finished product begins almost straight away.
Our apologies for any inconvenience caused!
Kind regards,
Dinkleboo.