They refused to cancel and refund my order after I received no shipping info for weeks, I literally have 50 messages back and forth where they flat out refuse even though they have yet to make a shipping label as their website states. I had to file a fraud claim with my credit card to get my money back. Weeks go by and one day I receive a package, I open it bc it was unmarked and it's from hemper but 2 of the 3 items in my order were wrong! Rediculous experience from start to finish, stay away!