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Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company
Products used:
Jewellery
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We are truly sorry to hear about the issues you have encountered with your ring and the unfortunate loss of your package by the chosen logistics company. We understand your frustration and apologize for any inconvenience caused.
In situations like this, the logistics company is responsible for compensating for the lost package. However, as our valued customer, we would like to offer alternative solutions to help resolve this matter. Unfortunately, since we do not have your order information here, we kindly suggest reaching out to our customer service team via email at service@jeulia.com. They will be able to assist you further and provide personalized support based on your specific situation.