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I bought a Serial pillow for my wife who has frequent neck problems. She couldn't even use it for one night! It was absolutely uncomfortable! When I tried to return it, I was told that it needed to be sent to eastern Europe rather than the U.S. where it shipped from. The cost to return it was more than the cost of the pillow! It's a lousy product and an unscrupulous company!
Do NOT trust this company.
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Dear valued customer,
We sincerely apologize for any inconvenience caused by the recent situation. We want you to know that we take this matter seriously and will investigate it immediately.
To assist us in resolving the issue quickly, we require the following information from you:
- The email address you used to place the order.
- Your order number.
- Your full name.
Please send us an email at support@derila.com with the above details at your earliest convenience. We assure you that we will respond to your matter swiftly.
We appreciate your patience and look forward to hearing from you soon.
Best regards,
Customer Support at Derila