Nathanael M.

I've used Lazada Thailand's services to order about 15 items in the past 10 weeks since arriving in Thailand. Of these orders, I've had issues with 3 of them. So if you're happy with an 80% chance of things going as planned, Lazada maybe for you. That is, of course, if you don't mind the myriad other issues starting with the platform itself. But as with most things in Thailand, due to the majority never having experienced anything better, I doubt any of these issues ever get filed. In fact, I even attempted to submit platform a bug report myself. Couldn't get anyone's attention. And this (video attached) bug has existed for the entire almost 3 months I've been here. It's impossible to effectively initiate a return without (and good luck with this) getting in touch with customer support.