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Their products look good, but costumer service is not good at all. For a ring I purchased from them I offered to pay for fixing it (as they are familiar with their own product better than anyone else), but they totally refused as the guaranty time was passed. I didn't ask for free I offered to pay, still I was refused.
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Hello, thank you for your feedback, and hope for your understanding in this matter. We would like to inform you that we offer a complimentary one-year warranty service for our products. Typically, if an issue arises outside of this warranty period, we usually recommend placing a new order. This is because the customer has to send the item back to us for repair and the repair cost is slightly higher. We sincerely apologize for any misunderstandings or dissatisfaction you may have experienced. To address this matter, we kindly request you to reach out to our customer service team at service@jeulia.com. They will make every effort to provide you with a satisfactory solution. Thank you for your understanding and cooperation.