Nicola W.

I have called alpharooms twice now to request a rebooking of my hoilday till next year due to Corona virus. Both times the ladies said that someone would get back to me, and they didn't. I'm truly frustrated with this, and dissatisfied, the lady on the phone talked over me and did not listen to a word I had to say, just wanted to stay on script and get me off the line. I was on hold for a period of time ( which is understandable, but what horrible music). No one has yet to still get back to me in regards to my holiday.