I ordered an ink cart and realized it was wrong. I immediately called, rang, listed to music until it hung up on you, and did this until the closed. Meanwhile I sent a message on their site. I asked them to cancel, but it never happened. I found info online showing my Brother MFC-J805DW could use that black cart so I tried it. Would noot go in. But since I opened the box they would not take it back. And their site says Easy Returns. What a joke! Never again!