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In an effort to save time, I decided to order 2 of the same ring - in 2 sizes thinking I would keep the one that fit and return the other since they advertise a 30 day refund. I wrongly asssumed it would be easier that way rather than exchanging and waiting. The return process has been frustrating at best. Their customer service has been awful - they continuously try to get me to to just accept a "store credit" rather than receceive the refund amount I am due. I have now stated, in writing SEVEN times that I am NOT interested in any kind of credit and the "team" emails me again today offering additional funds if I take a credit. Which, even with the additional funds, does not equal what I paid. The ring I ordered was $129.00. They offered me a refund of $68.75 but state they will give me an additional$13.75 if I accepted a store credit instead. That is still $46.50 missing from the original cost. Even though the ring I kept has had no issues so far, I absolutely regret ever using this company. If not refunded in full by the end of tomorrow, I will be proceeding with a charge back from my bank. Save yourself frustration, find somewhere else.
Sarah A.'s review of Jeulia earned 5 Very Helpful votes
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Hi. We are truly sorry for your bad experience. Could you please kindly give us your Order No.so we could better help you? Yes, we offer the 30-Day Return & Exchange service, and we would like to help you if you want to return one of the rings if it complies with our policy https://www.jeulia.com/30-day-return-policy.html. We don't mean to force you to accept the store credit. It is a kind suggestion as here are more benefits if you choose a refund via store credit. After realizing that you don't want the store credit, we agreed to refund back to your original account. As for the refund amount, we should clarify that if you have used the coupon codes valid for 2 or more items, you cannot enjoy it when you return one of the items and only keep another one. Besides, as stated in our Return Policy, since the return is because you do not want the item, not because of any quality problem or wrong item sent, the refund will be the amount after deducting the shipping fee from us to you. The above reasons may explain why the refund is $68.75 instead of $129.00. Please provide us your order number so that we can make an accurate calculation. There is a kind reminder that we don't suggest multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. Thank you for your understanding. Please kindly contact our customer service at service@jeulia.com for further assistance.