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Bought a shirt for my husband and got a different low quality product.
I contacted the costumer support but all I got was an offer to buy another product or to be refunded only after the product was returned (at my expenses) to china. I was very upset and wrote a bad review.
I was than contacted by Banggood regarding my bad review, and the new costumer service was very useful and professional. After getting all the information, they refunded me. Thank you
Silvia Z.'s review of Banggood earned a Very Helpful vote
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear silvia z.,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.
Note: Due to its nature and intended use, clothing, shoes, bracelets, decorations, phone and tablet accessories, household gadgets, home decorations, RC toys, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or reference other warranties.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Tips:
Here are some methods you may adopt in sending video.
1. Send the video directly in email if possible
2. Upload the video to video websites like YouTube (highly recommended), Facebook and etc.