Camping and Fishing Outlet AKA OUTDOORSONLINE, continue to read...
Last week, I posted this reply to one of my emails:
Jeff (Outdoors Online)
Jan 5, 9:13 AM CST
Hello,
I understand you're concerned about the status of your order.
I checked your account and I can see that your order has already been shipped and is currently in transit. Kindly take note that delivery time takes between 10-15 business days. Please allow us the same amount of time to deliver your order safely. We appreciate your patience in this case.
Also, please be advised that the items in the order have been shipped in separately and will not be in the same package.
Upon further checking, I've found that we've encountered some delays while processing the order, but as soon as it was resolved, we were also able to ship out your order.
It normally takes 3-5 business days for us to obtain your order and prepare it for shipment. However, unforeseen circumstances may sometimes cause certain delays. I do apologize that it has taken longer than usual. We thank you for your patience.
I hope this helps. We look forward to seeing you again soon.
Customer Support Specialist
IT SEEMS TO BE GETTING WORSE...IF THAT IS POSSIBLE!
Today, I got a reply from my December 18th email to them! Let me know if you have more clarity than I do
Christie (Outdoors Online)
Jan 9, 5:18 AM CST
Hello,
I understand you're concerned about the status of your order.
I checked your account and I can see that your order has already been shipped 01/02/2017 and is currently in transit. Delivery time takes between 12-20 business days. Please allow us the same amount of time to deliver your order safely. Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
We appreciate your patience in this case.
Also, please be advised that the items in the order have been shipped in separately and will not be in the same package.
Upon further checking, I've found that we've encountered some delays while processing the order, but as soon as it was resolved, we were also able to ship out your order.
It normally takes 3-5 business days for us to obtain your order and prepare it for shipment. However, unforeseen circumstances may sometimes cause certain delays. I do apologize that it has taken longer than usual.
We thank you for your patience.
I hope this helps. We look forward to seeing you again soon.
