Allison S.

I'll be honest here, I'm loving all the cheap stuff and decent quality items. I don't mind to wait long for shipping, especially since they credit you $5 if late amongst other benefits including price adjustments for items that are reduced within 30 days of purchase. I've heard some people encountered problems including; fraudulent activity, concerned with cyber tracking their personal data by GPS, missing items, or supporting foreign businesses. Although our country already does business with other countries, I can understand the other reasons to cause red flag. This review is based on my own personal experience, which has been wonderful! They have great customer service each time I've needed help, too. Hope this review helps someone!

I've completely deactivated my account and left the company due to the constant issues. Mercari is extremely unprofessional, unhelpful, and has ridiculous polices. They are very controlling with all seller and buyer communication. They literally block almost everything. Users can not send pictures of items, can not resolve any issues themselves, or allow anything discussed that may be helpful to each other. The company has scammed me and I hope they go out of business for stealing money from people. They required me to complete a review in order to request a refund for an item that was delivered damaged. I was also not able to speak to a representative unless a review was submitted. Then, once I did they told me sorry they can't refund if a review is submitted? What a scam! It's company rigged and they did not allow the seller to communicate with me at all regarding a refund or pictures of the damaged item. CUSTOMERS BEWARE!