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I ordered small gift boxes for Christmas since 11/28... delivery would be between 04 and 12/14. They didn't deliver and offered me €5 for the delay. I'm not interested in buying anything from this site ever again. Since then I've been trying to return the purchase or cancel, but the site and the App don't work. This side is a disgrace and they do everything the worst marketing asks for. This has been a Xmas disaster as these were needed days ago for a bespoke gifts.
Bestriz M.'s review of Temu earned 21 Very Helpful votes
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello Bestriz, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team