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I ordered three items in my first order thinking it would be cost-effective and consume less time and money than going to the store, Needless to say that did not happen not only did my order not arrive on time but the customer service chat center continually harassed me after I asked them to leave me alone. I had to postpone the job I was using these items on which cost me approximately $800 for the day they did however give me a $5 credit towards my next purchase. So basically they cost me $795 in loss on my very first order this company is no different than any of the other second rate companies pedaling the same items. Jeff Solar was the customer service representative who continually messaged me after I asked him to stop his messages are borderline harassment.
Gene C.'s review of Temu earned 2 Very Helpful votes
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello Gene, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 7-15 business days. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com), so we can further assist you. Best wishes, Temu team