- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Hesitated on ordering but listened to a coworker they make sure your card payment clears then they print out a shipping label and say it's shipped. You go to the shippers website and the package hasn't been received...So basically there lying it's been over two weeks and it's still saying shipped with no info and then you check with the shipper and still nothing received. So now it's time to call my credit card company to file a dispute...If you're thinking about a purchase from this company my advice is don't do it
Products used:
Shorts and household items
Harry C.'s review of Temu earned 7 Very Helpful votes
Harry hasn’t received any thanks yous.
Harry doesn’t have any fans yet.
Harry isn’t following anybody yet.
Empty.
A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-20 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team