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I had a situation recently that required customer support from TEMU. In addition to keeping me waiting for long periods of time, they offered no solution and no empathy or assistance of any kind. I was transferred to a supposedly escalate my concerns but the 2nd employee only gave me token cut/paste refusals and even tried to disconnect me. I had to request to "continue the chat." I have no recourse other than to lose my money because they will not honor their return policy.
It was disappointing to be shown so many options, but once I clicked on my size there was hardly anything available.
Bombarded with advertisements online and finally gave in
Jodi S.'s review of Temu earned 3 Very Helpful votes
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team