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The order was initially shipped with a specific company which they changed, to the local post office, at the very LAST step of the delivery process. I didn't have the ability to add delivery instructions to the new carrier and my order was lost or never delivered (no picture as proof of delivery either). When contacted customer service the only thing they had to say is that they are sorry!
No refund, no re-shipping of the items, no accountability. I just lost my money.
Horrible experience!
Products used:
N/A
Half of the order was shipped on time...
Your Bougainvillea is shipping from our drop shipper in AZ so there is a delay in shipping. We have reached out privately to verify the shipping date on your order confirmation
Vivian S.'s review of Temu earned 18 Very Helpful votes
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
Hello Vivian, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team