PetMeds

Bad business practices. Rude customer service. Do not recommend. Happy to take my money elsewhere. This company is terrible.

Amazed to see good reviews,for that was not my experience.
First,they dragged their feet calling my vet to fill an order for pain meds my dog desperately needed. Took almost 2 weeks to get order.
You would think these geniuses would have then USED COMMON SENSE to push autofill back but instead wanted to send order out at the designated date still, which obviously wasn't needed for 2 weeks. Another inconvenience having to reconnect them
Wouldn't recommend this crap company to anyone.

Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

I inquired seven times about my order and received a different response each time, two of them being quite rude, one being a supervisor. I called again today and learned that the product I ordered a month ago is out of stock. They never let me know this, and I've been waiting for it.

I had ordered a Seresto flea collar and had asked that it be shipped regular USPS 2 to four day shipping. The post office made a mistake (no fault of Pet Meds) and it was somewhere in Illinois after 5 days (I live in FLorida). I explained that the fleas were getting bad and Pet Meds shipped me another collar overnight at no charge and asked that if the original order comes, just write return to sender on the package, and send it back. They have amazing customer service! There was a human that answered the phone, she was intelligent, courteous, and went beyond what I expected in customer service. I will only use them from now on. (By the way, the price was excellent compared to other mail order companies too. I checked).

I spoke with a customer service agent named Al over the phone, my payment had failed to process and I called just to push it through. Al took the time to help me adjust info on my account, asked to make sure my dog Rico was doing okay, and overnighted my package to make sure that Rico got his medication in a timely fashion since I had run out! I was very impressed, and very thankful. I fully intend to use pet meds for my needs going forward. Thanks so much Al, I hope your intuitive customer service gets acknowledged and rewarded!

I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.

800petmeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or cant get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.

My veterinarian suggested I use Pet Meds for my cat's flea medication. It was my first experience with this company and saying it was a nightmare is an understatement. The purchase was completely mismanaged. I was assured they had all the information necessary from me and my vet to process the order. When I didn't receive the order in the time frame promised, I contacted customer service only to find the order had never been processed. I was then told they would overnight and that time frame was not honored. Their customer service agents are poorly trained. Wait times on the phone range from 20-30 minutes or possibly more. I would discourage all from dealing with this company. It is a frustrating, annoying experience and your pet will suffer from this company's incompetency.

Have 3 dogs and they all had prescription for flea and tick and heart worm med for 1 yr. PetMeds somehow lost 2 dogs flea and tick prescription and will not fill. Saying I had no refills because they put all 3 under 1 dogs name. I question them and they lie and say never had prescription but sent me some originally. Vet will not renew until year is up so now my dogs have to suffer without flea and tick meds. Bull $#*!. Will never order from them again.

Order was a week late, called customer service and got someone who couldn't speak English very well. I couldn't understand him. I hate companies that use foreign customer service. California pet from now on.

My dogs flea meds were about to expire on 8/6. So on 8/1 I ordered more medication from Petmeds. Well, Petmeds dragged their feet and didn't contact the vet until after the rx had expired. Now, because of their laziness and inattentiveness, I have to pay for a complete office visit and panel just to have a new rx issued. Great Job PetMeds!

I placed an order on Monday. They didn't contact the vet until Friday or Saturday. On Saturday I got a notice that they had changed the dose of the medication to the wrong one and already shipped it. They never contacted me to let me know the vet changed it to the wrong size. So the wrong medication is making its way to me via first class mail and I have to wait for it to arrive, mail it back and wait for a refund.

My order took 6 days before it was even shipped. After a ph call they said they couldn't expedite it. Finally i got an email saying it was shipped USPS. The tracking # was invalid.
When you get great service from amazon and others petmed leaves a bad taste in your mouth.

I'm a long time customer but no longer. Placed an order today for refills for my pet's routine meds. Next thing I know, I'm enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

I placed an order on 5/31 for a med that required vet approval. Petmeds sent the request and my vet faxed approval same day (5/31). On 6/5 my order status wa still 'Pending Vet Approval'. I used the online chat at Petmeds.com and after waiting 15 minutes in the queue and got a response that they'd not received approval. The agent responded with a pharmacy phone number and ended the chat abruptly. I called my vet and they faxed it again. Then I called Petmeds and after waiting 21 minutes the agent again said they'd not received approval even though my vet now faxed it for a third time. I cancelled the order. 30 minutes after I cancelled the order Petmeds charged me for the order! Can't even believe this…….

My dog has been on monthly medication, theophylline. They did not ship his February medications. He ran out of the 28th. They did not notify us as to why. When I tried to call about this I was on hold for 30 minutes. I had tried to call yesterday and after 30 minutes was cut off. He has been out of his medication for 3 days. They said they will ship tomorrow on Monday. I hope to get a small supply from my Vet to holp me over.

Rated 1 out of 5 stars
The worst company to do business with…
The worst company to do business with in my experience. Customer service is deaf...they are on automatic and not fine tuned to customer requests. Even though we repeatedly asked for them to reach out to our vet via the online portal and to not use fax as a contact ( because our vet does not respond to fax requests) they repeatedly faxed RX confirmation requests instead of calling or using the online vet portal system. This resulted in our senior dog not getting the pain meds he requires in a timely fashion and we had to play tag with PetMeds and make constant phone calls to follow up and to track down the status of his pain meds. Now that we have stopped using PetMeds and have unsubscribed from all emails, they are still barraging us with automated emails to refill his meds. We have requested our account and all data to be deleted and to confirm deletion, and they have not. Find another company to do business with, they are completely inept. (They do not even deserve a 1 star but it is required)
Date of experience: June 01,2024

I will never use petmeds again. It's better to use your local Sam's Club or Costco for your pet's meds. I had nothing but issues using petmeds. I notified three times of the autoship not sending medication on time. Then I have to scrabble and get pills from the vet. One time the auto ship didn't ship at all. All I get is a I'm sorry, or a $10 credit. They don't give a sh*t or fix sh*t I'm done!

Wish I could find my pets meds somewhere else. This place takes FOREVER to ship out - can't get an estimated time of ship or delivery. Second time I am having to go to the vet to get the meds because it takes them so long. I had autoship on but didn't work.

We had our pets medication on automatic delivery. We received a new bank card, so our order failed to process. The phone calls began and would not stop. I put them on our phones call block so it would only ring once. The phone calls continued. I cancelled the orders. I contacted customer support. They closed my account. The phone calls continued. I tried adding the number to Verizons Call Block list. It is an invalid entry. The phone calls continued. Every 2 minutes and the phone rings once as its on my phone systems call block. I will NEVER order anything from this company again. I am reporting them to the BBB.

I ordered a ramp. Was told it was in stock. Never got a tracking number that worked, cannot get in touch with this company--the phone is busy, the "contact us" gets me nowhere. I don't know whether or when this will be delivered. I am beyond frustrated.

I have had a generally good experience with this site... there can be a delay if they have to contact your vet for approval, and please don't accidentally pick your former vet - it'll take even longer... other than that they're usually timely and adding the doggie treats to the box is a nice touch...