Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.

Depends... Alibaba and AliExpress use different methods for shipping depending on the vendor... for example... the last (2) letters of the tracking code show what postal system they are using such as CN for China, SG for Singapore, MY for Malaysia and so on. Most packages and/or delivery take a long time averaging 6 weeks or more, not something we are used to in the western world. Contact vendor, have them send you an actual copy of the shipping form and not just the #, go to postal system of country (see above info) not Track17. Case in point ordered from AliExpress on 11/11/15 received package on 01/06/16 after chastising vendor stopping cc# payment etc...

I am sorry. I would contact the company that you ordered from or look for the customer rep. Number on this site

You have to stay on the supplier, and if they don't respond within a day I suggest you file a complaint right away, my waiting for the fake supplier was my down fall. That's how my account was hacked and everything it going haywire...

I would echo other responses to your query. Unfortunately, If your seller is not a registered seller on Alibaba, you are scammed. Alibaba will not be on any help, they will start making excuses and wasting your time that you submit complaint to our so called security or protection team. After few days they will say Sorry, seller is not registered member so we can't track him. They will also say, we've blocked the seller, however, you can search similar product and seller on Alibaba, and that thug will be cheating with other name.
This could be you training fee to stay away from scammers and alibaba.
Best of puck.

This is the worst sign of a bad outcome. If you ordered through alibaba... they SAY they will help you but if they are lying to you about shipping... it's likely you will not see the money or product.

If this is happening, you've likely already been scammed. You can try contacting the customer protection people on Alibaba, but if this plays out as so many others of these stories have, you're going to be out your money, you'll either get no merchandise, not what you ordered or a defective item and you may or may not find unauthorized charges popping up on your credit card. All I can say is good luck.