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    AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 7,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 8th among Auto Parts sites.

  • Quality
    251

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 83.4%
Positive
2,343
Neutral
115
Negative
351
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29,888 reviews

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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Date of experience: 9/11/24
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Top Critical Review

“Terrible”

Isaiah J.
10/3/24

Why I said it's terrible, is because my box came complete destroyed like someone ran sacked it. It makes me mad cause I spent so much money and can't even get a return option. Terrible shipping and service. I've been waiting for my tune and guess what nothing, worst 800 I've ever spent I will not be buying here again?

Date of experience: 9/23/24
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Reviews (7,304)

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Reviews that mention popular keywords

american muscle (819) customer service (486) shopping experience (71) quality parts (62) air intake (79) sales rep (13) return process (15)
Thumbnail of user juanl766
Maine
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch!
These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Service
Value
Shipping
Quality

Date of experience: September 11, 2024

Thumbnail of user timm2414
Florida
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

All items have a very good description of part details, installation instructions and a verification of guaranteed fit for your vehicle. The Military discount is auto applied to my orders as well, awesome!

Date of experience: October 14, 2024

Thumbnail of user raymonds2023
Maryland
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

You ship out fast but there's always an issue with FedEx. I have 3 packages coming, 2 they could not read the bar code to scan and 1 gets sent to a different fed ex warehouse than it should of. So shipping is always delayed.

Date of experience: October 31, 2024

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hello Raymond,

I'm sorry you are having bad experience with Fed Ex unfortunately we have no control over that, depending on weight and size of the item is how it is determined which carrier it ships with. Anything under 10Lbs normally goes USPS but if it is really long or wide it can still ship Fed Ex then we also ship UPS as well depending on the item and where it ships from. Again, sorry this is something out of our control and yours and I understand it is frustrating. I hope in the future fed ex can better serve you in your area.

Thank you,
Allison

Thumbnail of user dacc4
New York
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Overall easy install and I've never changed anything on my cars other than a light bulb or the oil. Haven't noticed any sound or power improvements. It says no tuning necessary but I might look into that to see if I can improve the performance.

Date of experience: October 26, 2024

Thumbnail of user robertm14688
Kentucky
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

American Muscle has been great to me because of their reliable service and fast delivery. I've bought several items from them, and each time, the experience has been excellent. Their commitment to quality and customer satisfaction has made them a trusted source for my automotive needs. Their seamless ordering process, timely updates on shipping, and careful packaging ensure that every purchase arrives in perfect condition. It's rare to find a company that consistently delivers on both service and product quality. I'll share more details about the specific items later, but their consistency, attention to detail, and dedication to customers are what keep me coming back.

Date of experience: November 6, 2024

Thumbnail of user jerryc1020
New York
2 reviews
0 helpful votes
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September 18th, 2024
Verified purchase
• Updated review

I'm a repeat customer, 1st time I was completely satisfied, this time not so much. There was mounting grease all over my new tires and rims. Do you realize how hard that crap is to get off? Great wheels and tires other than that. Super fast shipping.

Reason I chose this business:

Repeat customer

Date of experience: September 8, 2024

I'm a repeat customer for about 10 years ago
September 11th, 2024
Verified site experience
• Previous review

I'm a repeat customer for about 10 years ago. Your company took great care of me then, that's why you got my business again. Thank you so much.

Reason I chose this business:

Repeat customer

Date of experience: September 1, 2024

Thumbnail of user isaiahj75
Florida
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Why I said it's terrible, is because my box came complete destroyed like someone ran sacked it. It makes me mad cause I spent so much money and can't even get a return option. Terrible shipping and service. I've been waiting for my tune and guess what nothing, worst 800 I've ever spent I will not be buying here again?

Date of experience: September 23, 2024

Thumbnail of user randyc1125
California
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Rude customer service…got order wrong, no tracking or delivery date and when I called to inquire about my order the corporate staff was rude! When I found out they didn't even get the color correct I gave up and asked for a refund which they said would take 3-5 days! In all honesty my immediate reaction was to think they should be penalized and pay me interest for using my money for a month and wasting my time…but oh well, live and learn right?!

Reason I chose this business:

Because of the tempting pretty pictures of the product I thought I was ordering for my Corvette…anyway that’s all I got…a good look at some pretty pictures! SMH

Date of experience: October 5, 2024

Thumbnail of user jayd1602
South Carolina
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Ordered a rear diffuser and I was told that if I placed the order when I did and paid for the item then it would be delivered on Thursday. Now it has changed to an expected day of Friday so who knows. I had ask a friend to come help with install and now he has plans for the next 3 days. I have ordered my last item from American Muscle. They are quick to take your money and tell you what you want to hear.

Date of experience: October 24, 2024

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hello Jay,

I apologize the order did not arrive in a timely manner as expected. I looked into the tracking with fed ex, it seems that they did not pickup your order on 10/22 and instead retrieved it on 10/23 then it took the 2 business days to travel from our PA location to you in SC. I completely understand your frustration, I have added a voucher to your account in hopes that you will continue to do business with us in the future. You will receive an email with further information on the voucher,

Thank you,
Allison

Thumbnail of user bryana1216
Washington
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

What a joy to have a large item shipped via truck or oversized methods. Boy was I worried about the condition it may arrive in or how long it would be. AM impressed me yet again. Perfect amount of time. The part (Hood) showed up in excellent condition... even the box it was in had little to no markings on it, WOW!

Kudos to you and your vendors for an excellent transaction and transport.

Reason I chose this business:

Have in the past. Appreciated the options for my vehicles and ability to work through both repairs and upgrades to all my Mustang platforms.
Thank you

Date of experience: November 7, 2024

Thumbnail of user josepht2926
New York
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I am very satisfied with the wheels and tires. They look great on the car. However, there was 2 problems which might have happen during shipping. The wheel weights came off of 2 of the wheels. I found one set in the box. The other set I could not find unless it didn't need any which is probably unusual. Just wondering if you can cover the cost if I have them balanced at a local shop?

Reason I chose this business:

My cousin that is a Mustang collector suggested I look for wheels and tires at AM.

Date of experience: November 5, 2024

Thumbnail of user marks7751
Wisconsin
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Ordered Z 26 pads and rotors for my 2007 GT 500. Installation went well but took a little longer than expected due to a sticky caliper bolt on the front driver side. Product was a very good fit and has performed well so far. My only minor complaint is that for some reason Fed Ex split the order and delivered the box with the front pads and rotors 2 days after the rear set showed up.

Reason I chose this business:

Quality products with competitive pricing.

Date of experience: September 3, 2024

Thumbnail of user karam333
Ohio
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Everything came in great shape. Was packaged excellent and also came within 2 business days! I'm super stoked about my purchase. Me and my dad had no problem putting it together and installing it to my car. Definitely will be making more purchases through this company!

Reason I chose this business:

I had a few family and friends recommend it to me so I took a leap of faith and glad I did!

Date of experience: September 9, 2024

Thumbnail of user angelm1326
Florida
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Ordered the SR performance intake for my 2004 gt and it was super simple… package came on time and the packaging was beautiful. Intake sounds awesome and did give my car a boost. Only downside is it didn't have instructions along with it but you can look up an install video from American muscle on YouTube

Reason I chose this business:

It pretty much is the go to site when it comes to mustang parts. I know we have LMR, CJ pony parts etc but I prefer AM all day

Date of experience: November 4, 2024

Thumbnail of user johnm15056
Michigan
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Just finished installing the Hurst Short-Throw Competition 5 Spd shifter in my 2007 Mustang GT/CS. What an amazing positive change in the driving experience. Solid positive shifts. Also a nicer driving position.

Had to wrestle with the new shifter a bit getting it into position. But after that the install was smooth and fun. Really glad I purchased this upgrade.

Reason I chose this business:

Had the part. I was looking for at a good price.

Date of experience: September 1, 2024

Thumbnail of user joew1699
Illinois
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase
• Updated review

The shopping was great and easy too find stuff I need or want at this time.my son and 2 friends of mine us you guy also.great job y'all have done.keep up the great work and the right stuff delivered and on time as you as it would be here I will keep getting my upgrade for my car from u.thank you again…

Reason I chose this business:

My son and 2 friends is you guys.thank you again

Date of experience: October 12, 2024

The shopping was great and easy too find stuff I need...
October 15th, 2024
Verified site experience
• Previous review

The shopping was great and easy too find stuff I need or want at this time

Reason I chose this business:

My son use you guys and some friends also

Date of experience: October 5, 2024

Thumbnail of user iveys19
Georgia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I always have a great experience with American Muscle. The provide quality products are a reasonable cost. They do a great job making sure the items shipped are packed very well to prevent any damaging. Overall, this will be my second set of Rims purchased from American Muscle.

Reason I chose this business:

I always get great service.

Date of experience: October 4, 2024

Thumbnail of user karlieg12
Florida
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I actually received the product sooner than expected. My only issue is when I would go check the status, it said processing. I'm happy I received it sooner, but it was meant to be a surprise for my partner who I live with and because the tracking didn't update, he ended up finding the package at the front door and now knows what he's getting.

Reason I chose this business:

My boyfriend sent a link to what he wanted

Date of experience: September 19, 2024

Thumbnail of user davidc2191
Nebraska
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

I'm restoring a 2008 mustang GT. American Muscle has been the only place I've needed to go. They have all the parts you could need or want. They let you quickly compare parts and reviews. They have a great catalog of how to videos attached with most of their products and best of all, every part is cross checked to guarantee the product fits your vehicle before purchase!

Date of experience: September 7, 2024

Thumbnail of user kevinp2223
Ohio
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I had a few questions about my order before it shipped and I called customer service. By far, the best customer service experience I've ever had. I can't remember her name but she was very kind and answered all of my questions. Also gave me a voucher due to an inconvenience. Her alone, makes me want to continue shopping with this company.

Reason I chose this business:

Recommended by a friend.

Date of experience: October 14, 2024

Thumbnail of user lindal4257
Florida
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase
• Updated review

AM provides ample information such as product reviews, how to videos and top-notch support to help you make buying decisions based on your performance goals. They will send you a catalogue and/or help you search on their website for your specific car. There is never any guesswork on what parts fit your car.

Reason I chose this business:

Great website

Date of experience: October 14, 2024

Great website, thank you!
August 1st, 2024
Verified site experience
• Previous review

Date of experience: July 22, 2024

Thumbnail of user michaeld7731
New York
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Recently purchased fog lights in grill kit from American muscle. First time ordering from this company and everything went smoothly and product was exactly as described. Affordable and well built. M De La Paz

Reason I chose this business:

White selection of parts for my vehicle

Date of experience: August 26, 2024

Thumbnail of user duanef55
Florida
2 reviews
0 helpful votes
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October 10th, 2024
Verified purchase

I got what i ordered but the packaging was pretty shoddy, spark plugs just thrown in the box, and loose (even the manufacturers box was empty as they were floating around) looked like my 12-year-old had packaged it. But all parts accounted for and installed.

Reason I chose this business:

Generally good, fast shipping and they know the parts I need.

Date of experience: September 30, 2024

Thumbnail of user daved1223
Canada
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I throughly enjoy shopping from American Muscle. From the ease of ordering to the fast cross country deliveries. To the VERY supportive Customer service team that is always a phone call away to answer your questions and take care of any issues should one arise.

Date of experience: September 30, 2024

Thumbnail of user stevel3856
New York
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

I had a question regarding using a different MAF sensor on my car which is a Ford Performance Stage 2 car. I did the chat thing, but no luck there either. I ordered it via internet. I'll have to find out myself if it's compatible.

Date of experience: November 2, 2024

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Hello Steve,

Thank you for reaching out apologize if the chat function did not work for you. In the future our Sales Techs are here to assist in product questions 7 days a week and could be able to answer your question quickly.

Thank you,
Allison

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 8 days

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