• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Overview

AmericanMuscle has a rating of 4.4 stars from 5,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 5th among Auto Parts sites.

  • Quality
    235

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 86.2%
Positive
1,966
Neutral
82
Negative
234

Instant Feedback

25,402 reviews

94
See all photos

What reviewers want you to know

Positive highlights

  • Also the customer service and assistance is excellent.
  • Other than that hiccup, I'm very satisfied with the shopping experience.
  • 2024 Customer Choice Winner

Critical highlights

  • American muscle sent me a faulty 2 step from their failure to test their products before sending it out.
How would you rate AmericanMuscle?
Top Positive Review

“Something For Everybody”

Connor J.
4/26/24

I would describe myself as a novice when it comes to modifying my car, but AM makes it so easy to narrow down and find what I want within my budget. Plus, AM can help find shops near you in case DYI isn't your thing. They even have their own videos on YouTube for walkthroughs on the products they sell which is really cool. Their shipping is fast and reliable, everything is packed nice and neat in the boxes. I will happily continue buying fun things for my car through AM.

Top Critical Review

“American muscle doesn't stand behind the parts they sell.”

Daniel T.
3/6/24

I have ordered atleast 5,000$ worth of parts this past year. I have had problems with quite a few of them. This last one aggravated me though and I am not happy with American muscle. I ordered the MP concepts rear led diffuser lights about 9 months ago. 3 of the l.e.d. Lights just burnt out! I called American muscle and they said there is nothing they can do because they aren't warrantied. Lol so you sell a product that breaks after 9 months and don't even offer to discount new ones?! Smh

Reviews (5,273)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (900) american muscle (1647) shopping experience (320) air intake (80) quality parts (175) quality products (149)
Thumbnail of user connorj62
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I would describe myself as a novice when it comes to modifying my car, but AM makes it so easy to narrow down and find what I want within my budget. Plus, AM can help find shops near you in case DYI isn't your thing. They even have their own videos on YouTube for walkthroughs on the products they sell which is really cool. Their shipping is fast and reliable, everything is packed nice and neat in the boxes. I will happily continue buying fun things for my car through AM.

Service
Value
Shipping
Quality
Thumbnail of user subie198215
1 review
0 helpful votes
March 6th, 2024

I have ordered atleast 5,000$ worth of parts this past year. I have had problems with quite a few of them. This last one aggravated me though and I am not happy with American muscle. I ordered the MP concepts rear led diffuser lights about 9 months ago. 3 of the l.e.d. Lights just burnt out! I called American muscle and they said there is nothing they can do because they aren't warrantied. Lol so you sell a product that breaks after 9 months and don't even offer to discount new ones?! Smh

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for bringing your concerns about your LED lights to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.

Amy

Thumbnail of user shawnh796
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Ordered a cat back exhaust system for my car from American muscle. Have sorted all the parts for my car already which makes it easy to research and compare. Ordered with ease and was surprised that they have a local install option that not only I used but it was cheaper than quotes from other shops and I was able to get it installed on my date and not the other way around like normal shops try to pull these days. Also I get shipping updates which is helpful too.

Thumbnail of user juanf527
1 review
0 helpful votes
December 5th, 2023
Verified purchase

As the title states, I had a good experience with this company. I ordered a spare tire kit for my car, and it arrived within a couple of days after ordering online. I think it was priced fairly. I've seen some of these kits slightly cheaper elsewhere, but I wouldn't trust the quality of their products. What I received will definitely have me considering to order from them in the future. Thank you.

Service
Value
Shipping
Quality
Thumbnail of user julianc305
1 review
0 helpful votes
February 17th, 2024
Verified purchase

They shipped my package out fast and i got it earlier than expected! The box was in rough condition but everything inside was well packed so nothing got damaged. Overall great experience!

Reason I chose this business:

The variety of items and the great online customer support.

Thumbnail of user johne3120
1 review
0 helpful votes
February 16th, 2024
Verified purchase

I saw some parts on sale that really caught my attention, but I was not 100% sure they were compatible with my car. I used the chat feature on the website, that quickly led to one of their sales reps calling me directly to ensure what I was getting was not only correct, but the best price possible even showing me (and applying for me) coupons to help me save even more money, then processing my order for me over the phone.

Thank you that was hands down one of the easiest online orders I have ever done.

Thumbnail of user danetted32
1 review
0 helpful votes
April 9th, 2024
Verified purchase

I love this cover! It fits like a glove! Super stretchy but clings to your car and doesn't sag anywhere. Really easy to put on yourself, no help needed. You won't be disappointed at all.

Reason I chose this business:

Fast shipping!

Thumbnail of user rickk602
1 review
0 helpful votes
April 19th, 2024
Verified purchase

The part was easy to install and fit perfectly. There were no alignment or fitment issues. I would suggest having install videos, specific for your products, on your website with easy access. I obtained all my information regarding removal and install, for your products, on youtube. I just ordered a chin spoiler and again all installation info was only available on youtube with 3rd party downloads. I could find on your site how to install the parts for a Mustang or a Challenger. However, I own a 2022 Charger.

Thumbnail of user ronaldp1004
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Items were priced well and delivered as scheduled. Gas cover was a little wiggly when installed. Fixed issue with by using some weather stripping. Controller works great

Reason I chose this business:

Price was the best and website was very informative.

Thumbnail of user allenr304
1 review
0 helpful votes
May 7th, 2024
Verified purchase

From spark plug to stock intake soon wheels and much more. Never have to worry about fit or looking through countless forms to see if stuff will fit or work. Takes the hustle out of building something wonderful so you can enjoy the ride and look flashy doing it.

Reason I chose this business:

A friend recommended it and after coming other sites this will be the one I stick with.

Thumbnail of user davidh9917
1 review
0 helpful votes
March 20th, 2024
Verified purchase

I spoke with a sales person before purchasing a tuner. Received my product, they suggested, and it wasn't like seen online. No wifi and gauge/data log for my car. Called back, spoke to a tune professional to exchange for a tuner that can. I will see when I get it. I'm a little upset they are charging me $23 when the tuners at the time I purchased were a $2 difference.

Reason I chose this business:

Suppose to be a reputable company an I have purchased from them in the past.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience with your tuner. I see that you have spoken with our customer service team and your replacement is on the way. Please do not hesitate to reach out to me with any questions that you may have or if you would like to discuss your experience.

Amy
EXT 1257

Thumbnail of user brucem1363
1 review
0 helpful votes
January 16th, 2024
Verified purchase

I love shopping here. Great prices, good stuff. I watch other places but with free shipping on most everything, its hard to beat.

Thumbnail of user quentind43
1 review
0 helpful votes
May 1st, 2024
Verified purchase

My shopping experience here is always the best. When I have questions of anything these guys are quick to help, especially Josh P. This guy goes beyond I feel of what he should be doing, and he does that to ensure that the best and proper item gets selected the 1st time! And as a consumer/customer I just really appreciate that! This company is top notch

Reason I chose this business:

Where else would; I go? Lol.

Thumbnail of user keithr904
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Selection…great, shipping…great, product quality…okay- past products have been excellent…this time was bad. More of a manufacturing gap, but AM is my contact point. Returning…not so great. I like the digital interface, but the tech behind it is frustrating. Site doesn't keep info stored if your screen times out. Shipping label link doesn't work. We will see if I get a refund.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
Please let me know
If you have any questions.
I'd be happy to help.

Amy
EXT 1257

Thumbnail of user hadia34
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Had an amazing experience purchasing from here. First time buyer and will definitely be returning. Spoke with Arthur. F on Customer Support and he was of great help.

Reason I chose this business:

Was referred by a friend for your exhaust systems

Thumbnail of user kennethb2004
1 review
0 helpful votes
April 5th, 2024
Verified purchase
• Updated review

Web site very user friendly and easy to navigate all the way to checkout. But i ordered blue color arms and got red instead. Other than that great product

Web site very user friendly and easy to navigate all...
March 29th, 2024
Verified site experience
• Previous review

Web site very user friendly and easy to navigate all the way to checkout

Thumbnail of user donaldn438
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Absolutely love the look it gave my car! Super easy to work with and easy installation. Took about 15 minutes

Reason I chose this business:

Because they are the best for mustang parts.

Thumbnail of user shawnl537
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Had a nice pleasant discussion with Gary treated me very well. I purchased a product. The follow up was great.

Thumbnail of user andrewb3082
1 review
0 helpful votes
March 4th, 2024
Verified purchase

The skirts are pretty nice! Love the new look of my challenger. I may even paint them green :)

Reason I chose this business:

I always choose American muscle for all my car needs. I literally have not ordered from anywhere else for my mopar baby!

Thumbnail of user williams7211
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Always incredibly easy to order anything, part selection is the best! Fast delivery to my Canadian address.
Thanks Guys!

Reason I chose this business:

Price, selection and delivery!

Thumbnail of user dereks715
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Great! I do wish I could search for convertible specific body parts (such as spoilers) but no big deal

Thumbnail of user inthealice
1 review
0 helpful votes
April 30th, 2024

Purchased a clutch kit for a Ford Mustang, what arrived was previously returned items, nothing for my car, just the cardboard box was correct. Also a flywheel for a Nissan 350Z, problem was I live in Australia due to additional flywheel cost of freight nearly doubled.
Manager never return my calls, they want broken items returned for refund, problem is freight $450 USD as much as the item so no come back. Absolute disgrace, there mistake by some stupid packer has cost me $450 USD for garbage parts and $450 freight, will never buy from this company again. CJPony one of a few who will get my custom..

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience. I apologize we are unable to call you as your phone number on the order is an international phone number. A supervisor has emailed you.
As you are aware, we do not ship outside of the continental United States. We apologize but we do not have shipping options to retrieve a package that is outside of the continental United States, also we would not be able to ship a replacement outside of the United States. Please see the email that has been sent to you and reply if you have any questions.
Thank you!

Amy
EXT 1257

Thumbnail of user steveng2143
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Jon made this a very easy and enjoyable experience. He was extremely knowledgeable, answered all my questions and was a pleasure to deal with. Give that guy a raise! I will definitely order from American Muscle again!

Thumbnail of user mattg681
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Great as described and fast shipping. Look like what was pictured online. One small mishap the nuts shipped separate.

Thumbnail of user josephu491
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Paid for overnight shipping on Order # 40-******* on Apr 24 2024 2:26AM.

Won't receive item till - Saturday Apr 27 2024.

Called UPS, they said American Muscle did not have the package ready till Apr 24 at 8PM, which was past pickup time, with a confirmation number of when it was picked up. (see Photo 1)

Called American Muscle Support, got hung up on twice, and called back to get told "No refunds for overnight shipping" and blamed UPS. Even when they are at fault per UPS and per American Muscles internal shipping notification section (see photo 2).

Also, if your a veteran and you verify with the website, it's actually only a 5% discount, not 10%. 10% only on select few items.

This was my first and last purchase from American Muscle.

Service
Value
Shipping

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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