Hi Tina,

Thank you for submitting your honest question!
In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. A price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in. Of course, should you wish not to receive an alternative hotel in this situation, we can issue a full refund.

Please feel free to reach out to us at support@amoma.com so that we can clarify your question.

Your AMOMA.com Team

It is 100% true. This exact problem happened to me. I showed up at the hotel with voucher in hand - but the hotel had no record of my reservation (either by name or confirmation number). I had to get another hotel that day. So I ended up paying for 2 rooms. I am working on a refund from Amoma but have been getting the run-around from the customer service department. I'll probably have to go through my credit card company to get a refund. And if you look around, you will see a lot of other instances like this - although Amoma works extremely hard to remove negative reviews from the web (search 'Amoma tripadvisor' - they seem to have a harder time having reviews removed from tripadvisor forums). Good luck!

Josh is right- this 100% true. The FIRST time I used AMOMA this happened. I filed a credit dispute and everything- this dragged on for literal months. I actually got the credit, and then another month later, AMOMA finally came around and refunded me for the cancellation I had to find out about when I arrived at the hotel across the country. This was the worst experience I have ever had booking anything, period. Honestly disgraceful service.

I'll endorse the comments made above - please do no use AMOMA, they do not deserve your business. A downright dishonest organisation.
Booked Novotel Est in Paris - arrived to find the hotel had no record of my booking, so I had to book and pay for another hotel. 6 weeks on, no prospect of any kind of refund. AVOID!

Please heed these warnings! This website is a pure scam! Yes, they are saying no refund! However they did not provide you with what you PAID for! I have made a reservation, but the hotel does not have my reservation! I have a bad feeling about this! I've tried to contact them for a week! I'm trying to make reservations and make all my plans but this is totally absurd! As we don't want to be left last minute with no hotel when we arrive we are confirming everything. But after a WEEK a hotel does not have our reservation and nothing under my name! The doesn't even have our Hotel Booking Reference number! I told them to just refund me if they aren't booking me a hotel, they just said no refunds! PURE SCAM AND FRAUD!