AT&T
Questions & Answers

What has happened to AT@T in the last 2 years that have so many people are giving terrible reviews...Used to be a good company..Now I don't know

Asked by Judy R. on 10/15/2018

12 Answers
W L.1/10/2019

Terrible service, this is the worst service I've ever had. Canceled all services with this company after my customer service experience. Customer service is horrible, their service in general is horrible, and they don't offer anything I can't get at any other competitors store. I wouldn't recommend service or work with this company, they are discriminatory and bias. All they do is take advantage of you and try to sell you stuff that you don't need so they can raise their commission. If you want to be serviced by a bunch of dilettantes, this is the place for you, bad service, work, and experience, Joshua at legacy village has terrible customer service experience.
Cathy D.1/1/2019

The reason that AT & T gets bad reviews now is because their level of service has drastically declined with everything from misleading information about pricing to rude customer service! The company is awful!
Martha A.5/28/2019

I agree with Evey single person that have taken the time to write a review about AT&T. After my promotion runs out. I'm running out too. I think that if we all address this to BBB maybe something will get done.
Carre H.4/5/2019

They will not refund you for there mistakes.
They will not send you an itemized bill.
They will give you the run around.
Cold, heartless, money hungry company.
Crissy C.1/21/2019

My opinion is that the company has got so big that they can't provide the same level of service. They are also a typical American corporation that is focused on reaching targeted profits and cutting corners to wherever possible.As a consequence they don't provide the same level of service and also inconvenience the customer.
E m.11/21/2020

It is embedded with the goal of technocracy Corporatization, aka, new world order, to disempower the customer and submit the customer to unfair treatment without any recourse, placing the corporation above the law and forcing an unfair treatment without recourse. Exasperating!
C U.7/8/2020

We have been with them for 30 years with cell phone and years of land line before that. We've had the final straw this last month and are still fighting with them! Will never use them again
David R.6/20/2020

They rob you blind with hidden fees and the service is always slow. I changed my plan 4 days before my billing cycle was done because I needed unlimited data and I just purchased the phone 4 weeks earlier and asked for unlimited and they gave me 3GB with unlimited roll over and it became slower... can you believe they're charging me 35$ for a half a week service! I'm disgusted
Alan S.4/20/2019

Outsourcing their support is killing them, but they don't seem to care.
Sue H.6/23/2022

AT&T no longer cares about you the customer, employees, all they care about is upper level CEO, VP CFO etc. Annual Payouts, they could give a damn about the shitty service they provide

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