I've cancelled my membership 3 times and continue to be charged. I need to get a refund because I haven't used this service in months.

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I've cancelled my membership 3 times and continue to be charged. I need to get a refund because I haven't used this service in months.

asked by D M. on 7/20/16

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Social S. [Audible Rep] · Answer 1 · 2016-07-22T06:03Z

Social S. [Audible Rep]

on 7/22/16

Hi D M. We are sorry about this experience. We will be happy to check your account in regard to the refund. Please email us at social-support@audible.com.

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Abby F. · Answer 2 · 2020-02-04T12:53Z

Abby F.

on 2/4/20

Contact Audible telephone customer service and explain the problem. Mention that customer reviews on this site express belief that cancellations are honored and credits given. I only can go by the excellent service - including credits and exchanges given - on my account.

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