AvasFlowers.net
Questions & Answers

Phone tree hell. Very lengthy messages that you have to listen to in order to get the prompts.

How easy? Unsatisfactory! The automated bot voice press this press that was annoying. Then it goes to a long winded recorded message. So it asked if you want a call back to leave your number. I did. And when the call came, I answered and automated bot voice said "to speak to an agent press 1" so I pressed 1 and CLICK! HUNG UP ON ME! They LIED about the flowers, the delivery, etc. They NEVER delivered my flowers as they claimed. They are out of New Jersey, but calls local florists in your area to order bouquets which is NOT anything near what you saw on the website. Do yourself a favor and order from your local florists and save yourself time, money and headaches.

Pretty easy as long as u r buying and spending money

It took about 5 minutes to get an agent on the phone. However, the agent was rude, often speaking over me, so I felt that the customer service was highly unsatisfactory.

The customer service call center appears to be in a different country.

Typical of most companies. Press one for this and two for that. It took about two minutes to reach a live person.

Pretty easy - however, they lie to you and tell you a delivery was attempted when they never attempted to deliver anything.

IMPOSSIBLE!

I tried their online contact which was a long menu of options. When I clicked "unsatisfied with the delivered items" I was referred to their substitutions policy. The ENTIRE order was substituted. No way provided to show a photo.

They actually called me and told me nobody was home when they delivered the arrangement to my mom early morning and I told them that I left a message on the site when purchasing to please deliver after 3pm because my mom was at work. They asked me if they could deliver to my moms job and I told them I didn't have the address but would call them back with the information in which I did 3 min later and they picked up quickly and delivered the Flower arrangement shortly after. I'm so happy it worked out nicely because I'm in NYC and my mom is in Georgia