- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
AZAZIE has a rating of 3.4 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. AZAZIE ranks 25th among Wedding Dresses sites.
This company responds to reviews on average within 10 hours
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Do not order from Azazie. My sister ordered three try on dresses and she got an error message with her credit card. She tried a couple of times and then my mother gave her a credit card to use. The order went through, but then my mother got an email with the following message (slightly paraphrased): "We regret to inform you that your recent order has been cancelled. To ensure the security of all our customers, we have stringent fraud detection measures in place. After a thorough review, we found the transaction associated with your order did not meet our security criteria. If you believe this cancellation is in error, please do not hesitate to contact us" We assumed that this was some basic automatic check and all would be cleared up with a simple email or a phone call. She had recently moved to a different state and we had waited to place the order until she moved, so it would get delivered to her new address. So it follows that some automatic check found no purchases associated with her credit card in the new state. I assume that's why they refused her credit card - I don't know why they canceled her order after allowing my mothers credit card to go through. The chat help person said that a supervisor was required and that it wouldn't be until after the weekend. We were under somewhat of a time crunch, so I just tried to order the dresses on my credit card but I found that I could not even complete the order - before I even finished checking out, I got a pop up that said "This account closed due to unusual activity." I assumed it would be just like when your credit card algo flags something odd (my sister had just gotten a new job and moved a few states over) and would be resolved with a simple phone call. We got an email back saying that they reviewed the issue, but decided to keep the account blocked. My mother is in her mid 70s now and was trying to help me out by taking something off of my plate, so I had assumed that this course of events was a result of her getting some information wrong. Again, I assumed it would be resolved with a simple phone call. I got on the phone with Azazie customer service, explained to a very nice person, and was totally assured that I would receive a call by a supervisor within the next 24 hours. The same thing happened the next day. And the next day. And the next day. It took a week to get someone on the phone. Her grand plan? "Well, YOUR account isn't suspended, so you can order the try on dresses to yourself and then ship them to her! You just can't have them sent to her address." Ma'am, that isn't a solution, I thought of that last week. Also it makes zero sense. You are basically admitting to me over the phone that you have no problem with dresses purchased with my credit card going to that address. I went round and round with her. She said the address was permanently blocked. I told her that my sister won't live there forever, what about the poor soul who moves in after her? No answer for that. She said that we got blocked because my attempts were made with multiple credit cards. Well, obviously. They wouldn't accept my sisters card, so the next obvious thing to do is to try another card. I asked her what I should tell my friends to do if a card gets rejected, if they don't want their addresses blocked for life. No answer for that. In exasperation, I asked if this was because my sister is poor. Her credit is fine, but she's very low income.
I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.
Date of experience: December 26, 2023
I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.
Products used:
Dresses
Date of experience: June 3, 2022
Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.
Tip for consumers:
Custom fit is poor. Do not order custom fit as you cannot return and they will not alter it,
Products used:
bridesmaid dress
Date of experience: July 8, 2021
Hello Laura,
I see you reached out to our support team today. Additional information will be requested on how we can confirm your measurements to confirm they match what was ordered. If the dress was made incorrectly we would refund you in full or begin a remake for you if you wanted. The CS team will be sending you details on how to confirm your measurements shortly. Thank you Azazie Support Team.
I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!
Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!
Date of experience: June 9, 2021
Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.
Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!
Date of experience: January 5, 2022
Hello Jen,
We’re terribly sorry for any confusion regarding our return policy. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). This is so we can do our part to combat unnecessary waste as we are a made to order company. We do our very best to ensure have all the info they need before they check out. Our return policy is available on every page of the website, we include a link to the policy in multiple emails we send out, and the policy is linked at checkout for customers who have not had a chance to read the policy.
After a thorough check of our system, I can confirm that excluding a recent exchange regarding your refund amount, we have no record of any previous communications or requests with you through the name, email, or phone number on file for you. When we asked for any additional information that may have been used to contact us, we received no response. Instead, we received this review.
In the email I did find, you never shared that you encountered any kind of quality issue with your dresses. When you reached out, your only questions were in regards to your refund. We take quality issues very seriously so if you had let us know you were experiencing any kind of quality issue, we would have done our best to make it right.
Using Azazie has made shopping for the bridal party so easy. We all live in different states and are able to search a wide selection together, video chat instead of having to worry about traveling to one store and looking through stuff hoping they have something for all of us.
Products used:
Bridesmaid dresses
Date of experience: April 12, 2022
If you are looking for a good quality guess for any occasion, Azazie is the place to go. I am a bridesmaid in my friends wedding and she decided to use this site so everyone could find a dress they liked and still have it be the same color. Usually shopping online is a hassle but I love that I was able to try on dresses for $10 before purchasing the real one. Thank you Azazie for making this process easy.
Date of experience: April 9, 2022
When you have a bridal party that is all in different parts of their lives and different locations, it gets hard to plan a day to go pick our dresses in person. Normally ordering dresses online is scary, but Azazie makes it super easy! If you're scared to trust their sizes, you can customize your measurements. It's too convenient, and such good quality.
Tip for consumers:
Get your measurements done and get the custom sizing, it’ll prevent from having to spend money on alterations!
Products used:
I’ve bought many dresses, ties, and vest from Azazie.
Date of experience: October 24, 2022
Hello Reygan, thank you for taking the time to write your review. We appreciate you taking the time to do so and so happy you loved the experience. Have a wonderful day.
I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!
(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)
Date of experience: April 22, 2022
Thank you Khali, we love the photo and you taking the time to write such a wonderful review. We appreciate all feedback but do love hearing and seeing such a wonderful experience. Have a wonderful day and event!
I've been in 3 weddings this year that have all used Azazie for their bridesmaid dresses and it has been a huge relief to not spend a fortune on a dress. I used the custom fit option and have been satisfied with each dress and the customer service I've received. There are a ton of style and color options! The quality is just okay (had a strap break) but perfect for wearing once for a wedding and spending around $90-$140.
Tip for consumers:
Make sure to take accurate measurements of yourself if you plan to do the custom sizing.
Products used:
Bridesmaid dress
Date of experience: July 19, 2022
Hello Nicole, thank you for the wonderful review. We appreciate you taking the time to write it and share your beautiful pictures. Have a wonderful day!
I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.
Products used:
None!!
Date of experience: March 23, 2023
Thanks for the amazing support, both chat and phone ones, I was freaking out, but they got to sent and get the approval of my request to the production team, I was lucky since it had been only one day the status of my order changed in the system. I hope everything will be fine with the new measurements so I can keep the 5 stars! :)
Date of experience: May 16, 2022
Hello Camila, thank you for sharing and updating your review. By the time I saw the first and was surprised as our CS team is usually on top of issues I was happy to see your update. We are happy everything has been resolved to your satisfaction. Have a great day!
This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.
Tip for consumers:
Washing Instructions
Products used:
Formal Dress
Date of experience: September 14, 2022
Hello Judith, thank you so much for writing your review and sharing the wonderful pictures. We're happy to hear you loved your dress and experience. Have a wonderful day!
Do not buy from this company. Took over a month to receive my order, slow customer service when I tried to call and cancel it, and I was charged over $100 to return dresses that I didn't even try on due to the delayed shipping.
Tip for consumers:
Shop on Lulus instead! Fast shipping & transparent and reasonable return policy.
Products used:
None
Date of experience: July 4, 2022
Hi Kaitlin,
We looked into your review and we do see this was the second time you purchased from us. Our process and delivery windows have not changed since your first purchase in 2021. As a Made-to-Order company, we did need time to create the dresses you ordered and we did provide a delivery window for you at checkout. Despite it being the busy season, our team was able to get your dresses to you a week before the start of your delivery window.
I am so sorry that there was some confusion about our Refund policy, as we do encourage and require customers to review this policy before ordering. As a company, we care about the environment and keeping costs low, so restocking fees are necessary to discourage ordering more than needed with the idea returning what is not.
Absolutely beautiful and perfect for the occasion in which it is needed. Extremely versatile and would recommend to anyone!
The link I bought: https://www.azazie.com/products/venice-convertible-burgundy-maxi-dress/*******
Date of experience: February 17, 2020
I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.
Date of experience: February 20, 2023
Hello Donna, thank you for your feedback and providing your order number. We will be providing feedback to our production team on this dress. As I review other reviews of the dress on our website it does appear to run a bit small and we'll see if any changes to the design are needed. Thank you, Azazie Management.
Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone
Date of experience: August 17, 2022
Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.
I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend
Products used:
Dresses
Date of experience: December 21, 2022
We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!
Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!
Thank you so much again!
Date of experience: January 17, 2023
Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.
I placed an order for the My Darling Daydreamer black sequin gown, the picture on the website showed the dress had a lining, the one I received did not. It's very uncomfortable and not the kind of material you want on your skin all night. The image on the website clearly showed the dress had a liner. This is very unfortunate because I buy dresses to loan out to our local high school girls free of charge and this one was a special request. Very disappointed.
Products used:
None
Date of experience: April 5, 2023
Hello Yesenia, I see the team has reached out to you regarding your dress. You can return your item for a full refund. Thank you, Azazie Management.
I ordered 2 dresses from the site to try on before buying a bridesmaid dress for a friend's wedding. I ended up not loving the complete style of either one, but was able to order one with a similar bodice to the one I liked, and a more simple bottom half. There were so many to choose from that even though I only tried on 2, I was able to find a dress that checked all the boxes of what I was looking for!
Tip for consumers:
They have custom sizing, so if you are in between sizes, or are taller, shorter, etc. than a standard size, you can send in your exact measurements.
Products used:
2 try on dresses, and then ordered a final one.
Date of experience: March 21, 2022
Hello Brianna,
We appreciate you taking the time out of your busy day to write this review. We also love the Tip for Customers. Have a wonderful day and event!
My niece who is getting married recommended Azazie since her bridesmaids needed afford dresses. I had my daughter measured for an Azazie dress by a professional seamstress. Based on my daughter's measurements she would need a custom dress which requires contacting Azazie. I have tried for several days at different times throughtout the day to reach Azazie. I also left several messages requesting call back as their system prompted me to do. I still haven't heard from Azazie so I'll be getting a bridesmaids dress elsewhere. Also reading other reviews since my experience; I've discovered others have problems with their Customer Service. Definitely not using them!
Date of experience: March 6, 2020
Thank you for reaching out. I am so sorry we had not reached your order at the time of your review. We have been inundated with contacts as the pandemic known as the coronavirus impacted production times across the bridal industry. That and then if someone is sick they are not to come to work put us in a tough situation, so sorry about this delay in responding. If you have a ticket number I can look into the order for you. I can assure you our Customer Service team regularly receives stellar remarks but this has been a trying time for everyone and compassion and understanding is appreciated in these unprecedented time. Best wishes to you and yours.
I ordered 2 dresses, checked the status a few weeks later only be told the order was canceled due to non payment. I paid at the time of the order via credit card and never even received an email that the order was canceled. This card is not anywhere near the limit, so there should not have been any issues.
I was going to re-order them and give this company a second chance, but the price went up $50 per dress and Azazie won't honor the original sale price. This is a horrible way to do business and horrendous customer service. Take your business elsewhere.
Date of experience: June 8, 2020
Hello Nanette, I'm so sorry about that. Our payment system will cancel a pending order if payment is not received after a week of adding items to your cart. Notices are sent to the email address on the account. I do see you reached out to customer service and that is the best route as they can provide you with more details and options for last minute needs. I do apologize and we will continue to work with our web team to ensure it is more clear for users they need to complete their order. Thank you for your feedback.
Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.
The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.
Re ordered second dress full price and everything was fine.
Customer service is great
Date of experience: August 27, 2022
I ordered dresses for my bridesmaids and they all turned out lovely! We went for a mixture of standard and custom sizings and overall they were great. The only issue I had was that one of my younger bridesmaids was insistent on an adult style which we presumed to be fine as she was over the minimums for custom sizing, but when it came it was ill fitting and just didn't look right on her - I wish I had just gone for a child style instead, especially as it was £40 more and looked worse. We couldn't return it as it was customised and had to buy another dress last minute, so I would be wary of getting custom dresses too close to the extremes. Overall I would recommend this brand though!
Date of experience: December 31, 2022
Hello Rachel, thank you for choosing Azazie for your wedding and for your review. You are correct, about trying to make an adult size work for a child, it does not work unless their proportions are that of an adult. We have seen others try as well and we do not recommend it. Thank you again for sharing and have a wonderful New Year!
Thank you for sharing your experience Rina, we appreciate you taking the time to do so and happy to hear it sounds like you utilized our custom sizing option and when measured correctly eliminates or greatly reduces the need for alterations which can run very expensive wherever you buy your dress. We do our best to help bridesmaids eliminate that cost without sacrificing on quality. Have a Happy New Year!