Bed Bath & Beyond

I ordered this couch and never received it and they are refusing to give me money back or send me a replacement. They delivered it while I was at work, in the middle of the day in the middle of a walkway, not my front porch. No signature required and just left it there. By the time I got home it wasn't there. I called immediately and they sent me on a wild goose chase with UPS and promised a refund after the investigation was complete. I called back after a 10!day investigation and they are now refusing to refund me or send me a replacement. Just like that I am out of $700 and can't do anything about it. This place is the devil. Don't waste your time or money

They put the capital T in terrible. I ordered a couch at the beginning of November and it arrived with missing parts! The couch looks a complete mess! I reached out to get the missing parts and was offered a $100 discount to keep the couch as is by the warehouse! Which was alot of audacity, I was able to speak to another representative that finally stated there policy was to ship a replacement. My replacement order was started on November 30th and I have yet to receive a replacement! This order was regenerated several times by incompetent reps who clearly do NOT communicate with the warehouse. I paid $1200+ for this couch and have recieved piss poor customer service. I've had reps hang up on me, not return my phone calls and completely ignore this issue. DO NOT BUY FURNITURE FROM THEM! You will lose your money and be stuck with a piece of crap! They have ruined the holiday season for me, as my home looks terrible due to having incomplete furniture! Save yourself the trouble and find somewhere else to shop!

Bed Bath and Beyond went bankrupt. They were good to deal with. Overstock.com bought the name. You are now dealing with Overstock.com. I returned an item, unopened, and they refunded me half the money. They tell me that is in the fine print. They promised to exchange a $600 defective lamp but never did. I was told today it's too late.

The selection online is huge and larher than most stores. I was able to find whatbi wanted and it shipped out very fast. Very impressed.

Bought a murphy bed online with free 14 day delivery. Paid for it which they promptly charged my card, when the confirmation email came it showed the delivery date at 5 months. I contacted there CS. And was told yes it would be 5 months to which I told her I would like to cancel, She told me I would have to wait until it was delivered then send it back for a refund. I had to get my credit card company to revese the charge because of fraud which they did.They are selling items they don't have, whic is a precurser to usally going bankrupt. BEWARE!

Buyer beware! Worst customer service EVER! I have been dealing with them for 10 weeks with no results. I have asked numerous times for a supervisor but they were "never available". Finally spoke to two different supervisors who personally promised to see me through the returns and would escalate my return with the large item return department. Never heard back from either. I finally received an email stating they were working on getting the cheapest delivery fee arranged. Waited days and responded to their email asking for the status….No response. A few days later I received an email stating their return label system was down and I would hear from them once it was back up. Waited a few more days and sent another email requesting them to give me return reference numbers for my 3 returns and I would arrange shipping….still nothing. They should be ashamed of themselves treating customers this way. Beyond frustrating!

I paid over $1000.00 for furniture on June 23. It was to be delivered in 3-4 days. Called on July 1 to ask where it was. They put in another order number for it. They said if I did not receive it by July 5, to call and I could cancel. Called July 5 because the FedEx tracking says shipping label created but nothing has shipped. I was told that they would cancel the order but would not be able to send me an email indicating that the order is cancelled. What? The foreign "customer service" rep was rude. I asked to speak with her supervisor and she said her supervisor said she was in a long call and couldn't do anything more for me. The rep spoke over me and kept getting louder telling me that I accepted what she told me about the cancellation. This was a horrible experience. I see their rating of 1.2 stars and so get it. BUYER BEWARE! I fear I will never see the $1000.00.

If I could give a zero I would, the plastic rings to adjust the balloon curtains fall apart at the touch and the lace snags before I got it out of the plastic wrapping. I tried to get a replacement but I failed to ask within the 30 day policy. I was moving. Know this new company will not grant any exceptions to the 30 day policy even if the product they sell is a piece of crap. Sign me as very unsatisfied person who will never ever shop here again. I have lost $75 dollars on this really subpar product. Lesson learned.

On June 24th, 2024 a Jeremy Cass Full-Automatic Washing Machine 25 lbs, Portable Compact Laundry Washer with Drain Pump was finally delivered. However, the website never advertised this item as used or refurbished. I was charged over 371.00 for such an item with scratches, scrapes, and discolorations in multiple areas. The extended protection will not reimburse you but credit your money so you can spend it on the company purchasing a replacement or something matching the former price of purchase. Do not buy from this company unless you go in person to purchase. In person, you can choose and know what you are buying. You will not buy what appears used, of course.

Customer service was very unhelpful and refused to refund even though they were the company who took the funds and not the third party. I've been waiting for the third party to connect me since 6.26.24. They continue to tell me 1 to 2 business days and we are 4 days from 6.26. I should have received an email, text, or call. Nothing. The worst company and the worst CS services. I'm told to wait 1- 2 business days again because the complaint submitted on 6.26.24 was not submitted or escalated until yesterday 6.29.24. A web of liars! Brood of vipers looking to take your libero.

Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied. The resolution was for me to charge the entire order again & hope the 1st order from an hour ago doesn't ship from the warehouse & gets canceled. The attachments show that a sale AND coupon can be together. All I wanted was a credit for the difference of est. $59. I definitely wasn't charging over $1000 twice without a guarantee of a cancelation.

Absolutely deplorable. Failed to disclose return policy and subsequently stole $200 from my refund. They won't respond to my email or calls. I'll see them in small claims court.

Order foam mattress and it rotted in a few weeks. I attempted to call several times with no reply. Last call I was told it would be a 60 hour wait. Technically 2 days later I'm still on hold.
Dr. Thelma

Biggest scam on the market next to temu. Like wasting money on things that fall apart in a few weeks? Please continue to shop at places like this.

This company has the worst customer service ever! We tried to cancel our rug order a few hours after we ordered it, but they can't seem to cancel orders, we had this happen once before, and then charged us shipping back the rug. They also don't update their data. They called me Nadia, I'm not Nadia. And they hadn't updated my address, tried to blame it on PayPal. PayPal has my right address. I will never even order a pencil from this site;

I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes.

Bought a $50 gift card for my granddaughters birthday. She tried to use it today and was told they can't accept the card because they are in bankruptcy. I can file a claim but it may take up to a year. That is some lousy business practices! Shame on you!

Have had so many problems getting 4 of these chairs got 3 from amazon ca one perfect the other 2 severely cracked legs took so much convincing to get 3rd party seller to send me replacement legs. Didn't want to pack up whole chair send it back they wouldn't pick it up. Nobody help me during business hours. Son fixed 2 chairs that were not safe. Price way better and shipping free was half the time. I have 4 now may want 2 more buying one at a time. Was surprised and delighted to see chair in perfect shape box intact not beatup with slits in it. Came right to my door only wish delivery time and date more transparent got a day early but delivery person didn't knock and wait for a response. Box left outside my apt door. I don't think that's a good idea.

KC from Customer Service is truly awesome. I was helped quickly and my issue was resolved. All Customer Service associates should be like KC. My experience was very favorable and I'm happy with the resolution. Thank you, KC!

Always shop here "in store" when looking for home, bath, or accent pieces. Very knowledgeable staff willing to help. Prices are a bit steep but as the saying goes, "You get what you pay for" here.! Excellent...!

Superb deals on kitchen appliances. I also bought the Washed Linen Cotton Duvet Cover Set that is so comfortable and soft. Reasonable prices for high quality products. Impressed with the on time shipping service.

Just purchased 4 indoor/outdoor rugs. Price was very good. Shipping was fast. Unfortunately, Two of the rugs had a misplaced weave that had to be cut out, thereby loosening the weave in that line. One rug had dirt damage from the open protective plastic covering. It's not severe enough to go to the trouble to ship back to the manufacturer, but irritating enough to complain about. I've bought a lot of household items from Bed, Bath and Beyond and this is the first time I've had a complaint.

Yes, I depend on this store for the most mundane and necessary objects, I will confess.

It is however wonderfully/dreadfully mediocre -- depending upon your POV.

This behemoth is now located in every sizable community in the US in all of its splendid "boringness"... another metastasis in corporate Americana. I find it one step above Walmart and Dollar General, in terms of quality and originality.

If you are looking for the most average of housewares, kitchen gadgetry, bed and bath linens and such... you might be satisfied.

I long for the days of the interesting and privately own and run kitchen goods store, linen shops and even the good old five and dime known as Ben Franklin's or Woolworth's.

Most of the sales "associates" are clueless... and the layout of the brick and mortar stores is confusing and ridiculous.

Bed, Bath and Beyond... YAY and BOO!

Three stars for mediocrity...

PS... I do like their 20% off coupons that litter my mailbox.

A great place to find many household items, but organization of store and displays make the shopping experience a potential traffic accident and/or headache producing event. Layouts make no sense except to make you walk through EVERY department to get around... but, for me, it does NOT induce me to pick up more, but rather to race that cart around the floor and get the heck out of dodge!