Hello! Thank you for bringing the issue to our attention. We would appreciate it if you could provide us with the 7-digit ID number you received in your automated email. You can send it here as an updated review comment. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you. Kind regards, team BetterMe

Sorry to see you've been scammed as well. You need to get in touch with you bank and speak to the fraud department. That's what I did and they helped.