Hi Sarah!
Thank you for your feedback.

Our team will do our best in order to resolve the issue and is always available if you have any questions or requests.

If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.

If you enabled the subscription via Google Play, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481.

If you purchased a plan on our website, follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions).

Alternatively, please, contact us at care@betterme.world or provide us with your email address or case ID( 7 digits of your letter) so we can locate your request in our system and assist you further.

Kind Regards,
Team BetterMe