Hello, Amy!

Thank you for raising this question.

We provide support via email only. You can contact us at care@betterme.world.

We want to learn more about your situation and make things right. Usually, our trial lasts 7 days, you can try to look up the purchase confirmation we sent you after you placed the order to see the details. Please contact us at your earliest convenience and we'll do our best to help you.

Kind regards, Team BetterMe

I'm writing this in the reviews because I can't find where to write, a comment, in the Pilaties exercises? It's dangerous and negligent on the apps behalf if you do not explain all of the exercises in each sequence. It's wonderful to have lovely music however, as a novice I would rather the exercises be properly explained, rather then providing a poorly illustrated image that gives no details as to how to get into the pose let alone which muscles are to be focused on. Please correct this oversight. Nadia